PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN (Studi Empiris pada Ottimmo International MasterGourmet Academy)

Abstract

Demands to follow developments in science and technology have resulted in the emergence of competition in the education sector. A way to deal with competition is to produce the highest quality products or services. The research aims to determine the effect of focus on customers, obsession with quality, scientific approach, long-term commitment, teamwork, continuous system improvement, education and training, controlled freedom, unity of purpose, and employee involvement and empowerment of employee performance in Ottimmo International MasterGourmet Academy. The sample of this research is 30 employees from Ottimmo. The method used in this research is multiple linear regression method using a program called SPSS 22.0. The results of this research shows that simultaneously total quality management (TQM) has an effect on employee performance, while partially only customer focus, continuous system improvement and employee involvement and empowerment which has an effect on employee performance.