THE EFFECT OF ORGANIZATIONAL SERVICE ORIENTATION, STRATEGIC LEADERSHIP AND STRATEGIC COMPETENCE ON THE ORGANIZATIONAL PERFORMANCE OF PRIVATE UNIVERSITY
Date
2017-05-01Author
Setiawati, Lulu
Christiananta, Budiman
Elitan, Lena
Metadata
Show full item recordAbstract
Competitions happened in many different fields of Industry, both in
manufacture and service areas, including education industries around
the globe. Universities need to create people who are competitive and
have capabilities to match with the need of the industries. Having
understanding about an organizational service orientation became
important to the most of service organizations. Few researches relating
to the study of organizational service orientation showed there were
positive relationship between organizational service orientation and
organizational performance. This study reviewed diverse empirical
literatures on organizational service orientation, strategic leadership
and strategic competence and their effects on organizational
performance. This study find that having a service orientation will give
better performance for an organization. The ability of strategic leaders
to have strategic competence will also increase organizational
performance