| dc.description.abstract | ABSTRACT
To achieve better performance,
organizations should be able to utilize its resources
including maximizing the human resource. One of the
problems faced by organizations in relation with
human resource is high turnover rate. For the Small
and Medium Enterprises (SME) like Toko Emas
Harapan, high turnover rate has been encountered
within a year. To decrease the turnover rate, several
studies agreed that the organization should define
turnover intention among its employees. This study
determined the antecedents of turnover intention such
as perceived organizational support (POS) and
affective commitment. It confirmed the mediating
effect of affective commitment in relation with POS
and turnover intention. One hundred twenty-eight
employees out of 152 were willing to answer a selfadministered
questionnaire. Four hypotheses were
analyzed using the Structural Equation Modeling with
the software LISREL 8.80. The results of this study
showed that POS positively affected affective
commitment. Affective commitment has a negative
effect on turnover intention. POS negatively affected
on turnover intention. Affective commitment is
confirmed to be a mediating variable between POS and
turnover intention. The recommendation was to
increase POS (informal training, fairness, care,
values, and appreciation of good performance) so that
it would achieve affective commitment to lower the
turnover intention of employees in Toko Emas
Harapan Surabaya | en_US |
