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Mantaining customer loyalty: case study in Indonesian local cosmetic brand
(Society of Interdisciplinary Business Research, 2020-06-06)
Modern society teaches that outer appearance is the most valuable asset that everyone must
have nowadays. In a society where certain appearances and figures of the face are renowned
for their beauty, women invest a lot ...
How to enhance word of mouth in the era of e-commerce: case study of Tokopedia
(International Journal of Science and Business, 2020-08-12)
In this internet era, companies a racing to provide the best online shopping
experience for their customers. Customer satisfaction is still one of the most
crucial aspect in maintaining customer loyalty for their online ...