Browsing Final Project (man) by Title
Now showing items 473-492 of 512
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PENGARUH OPERANT DAN OPERAND SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER ENGAGEMENT DAN CUSTOMER SATISFACTION (STUDI PADA NASABAH BANK CIMB NIAGA DI SURABAYA)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-20)Economic growth is increasing every day. Economic growth has already led to changes in the structure of the economy. Economic growth is also followed by the development of business in the service sector, especially in ... -
PENGARUH OPERANT DAN OPERAND SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION MELALUI CUSTOMER ENGAGEMENT (STUDI PADA SISWA SEKOLAH MENENGAH ATAS SWASTA TERAKREDITASI A DI SURABAYA)
(Universitas Pelita Harapan Surabaya - Department Of Business Scholl - Faculty Of Management, 2014-12-12)The service sector has grown since 1970 and until now, the service has had a significant role in economic development in various countries (Abdullah, 2006). The service sector cannot be separated from the education sector, ... -
PENGARUH PENGORBANAN DAN KUALITAS LAYANAN TERHADAP KEINGINAN PEMBELIAN ULANG ISTANA AYAM GORENG SRI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Department Of Management, 2014-11-21)In the midst battle between food industries, not many local restaurant can survive this reality. One industry that has been survive until now and still drawing customers attention to keep repurchasing is Istana Ayam Goreng ... -
PENGARUH PERCEIVED EASE OF USE, PERCEIVED USEFULNESS, PERSONAL INNOVATIVENESS, TERHADAP KESETIAAN PELANGGAN MELALUI KEPUASAN PELANGGAN SITUS BERBELANJA ONLINE TOKOBAGUS.COM DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2014-04-22)In the development of the internet is now not only serves as a medium of information and communication media alone. But as a means to sell or shop. In Indonesia, people are starting to make the sale and purchase products ... -
PENGARUH PERCEIVED QUALITY DENGAN SERVICE CONVENIENCE TERHADAP FUTURE INTENTIONS MELALUI PERCEIVED VALUE DAN SATISFACTION PADA PELANGGAN MCDONALD DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)The Government of Indonesia targets economic growth in 2017 to reach 5.1 percent, the same as the achievement in 2016. Related to this, the head of PT Bank Central Asia Tbk economics, David Sumual said, if Indonesia's ... -
PENGARUH PERCEIVED WEBSITE QUALITY, SOCIAL INFLUENCE AND RECOMMENDATION, EXPERIENCE, CREDIBILITY TERHADAP WORD-OF-MOUTH MELALUI PERFORMANCE EXPECTANCY, CUSTOMER SATISFACTION, DAN TRUST PADA PENGGUNA TOKOPEDIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-01)In this modern era, people find a way which is more practical and easy to communicate and that’s through internet. Internet becomes a breakthrough to help people do things more effectively and efficiently, including ... -
“Pengaruh Persepsi Kemudahan Penggunaan, Persepsi Kegunaan, Desain Fitur dan Enjoyment terhadap e-Retention Melalui e- Kepuasan Pada Pengguna Kaskus.co.id”
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-11-27)This study aimed to find out how the " Influence of Perceived Ease of Use, Perceived Usefulness, desingn features and enjoyment to e-Retention Through e-Satisfaction on Kaskus.co.id consumer " in Surabaya . The samples ... -
PENGARUH PERSEPSI NILAI LOYALITAS, PROGRAM LOYALITAS, CITRA TOKO DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN ALFAMART TENGGILIS MEJOYO PEMILIK KARTU AKU DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-12-11)Growth of retail business in Indonesia showed significant figures. In this case requires retail companies to be able to meet customer needs and adjusts the customer desires so companies must be able to detect what the ... -
PENGARUH PERUBAHAN ORGANISASI TERHADAP SINISME KARYWAN TERHADAP PERUBAHAN ORGANISASI YANG DIMODERASI OLEH GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN PENGATURAN KERJA
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Department Of Management, 2014-11-18)Employee cynicism and organizational change are two phenomena are interrelated and important in organizational behavior literature that organizational change is considered as one of the main causes of employee cynicism. ... -
PENGARUH PHYSICAL APPEARANCE, EXPERTISE, TRUSTWORTHINESS DAN CONGRUITY TERHADAP REPURCHASE INTENTION PADA KONSUMEN SURABAYA PATATA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-21)The food and beverage industry in Indonesia is always experiencing growth supported by Indonesia's strategic location. The Government of East Java is very active in the increase in the food and beverage sector. The ... -
Pengaruh physical environment, food quality, customer orientation, communication, relationship benefit, dan price fairness terhadap customer loyalty melalui relationship quality pelanggan Shao Kao Manyar di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-10-08)Kuliner telah menjadi bisnis yang memiliki perkembangan cukup pesat saat ini. Jumlah berbagai jenis restoran terus bertambah di Surabaya. Hal ini mendorong pemilik bisnis kuliner untuk terus mengembangkan strategi bisnis ... -
Pengaruh price earning ratio (per), earning growth, firm size, dividend yield, dan economic value added (eva) terhadap return saham pada indeks kompas100 pada periode 2015 - 2019
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)Segala jenis investasi banyak dipilih oleh sebagian orang saat ini sebagai tabungan untuk masa mendatang, salah satunya melakukan investasi pada asset financial seperti saham pada pasar modal. Sebelum melakukan investasi ... -
PENGARUH PRICE, PROMOTION, PRODUCT QUALITY, DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PT.SEWATOILET INDONESIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-04-20)Portable toilet is a toilet which is easily to be moved which is used in construction projects, outdoor events, recreation places and other places. PT Sewatoilet Indonesia has many branches in big cities in Indonesia and ... -
Pengaruh Product Quality Terhadap Satisfaction, Trust Dan Loyalty Dalam Membentuk Word Of Mouth Pada Konsumen OS Android Di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2014-11-20)Smartphone is an innovative product that can contain a wide variety of content in it, and there are also features that have been developed from the previous generation to better facilitate the consumers. Smartphones can ... -
PENGARUH PRODUCT QUALITY, SERVICE QUALITY, BRAND IMAGE, DAN CUSTOMER SATISFACTION TERHADAP CUSTUMER LOYALTY PADA PEMBELIAN LIPSTIK REVLON DI ACI KOSMETIK BALIKPAPAN
(Universitas Pelita Harapan Surabaya - Department Of Business Scholl - Faculty Of Management, 2014-12-10)At Modern era like this, cosmetics is the closest thing to the life of society, especially women's career. The number of cosmetic products that are present in Indonesia made a tough competition because of foreign cosmetic ... -
Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction restoran XO Suki Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-10-05)Kuliner menjadi bisnis yang terus berkembang saat ini. Dengan mudahnya menemukan berbagai jenis restoran yang selalu bertambah di Surabaya. Hal ini mengharuskan para pemilik restoran untuk berpikir agar usahanya tetap dapat ... -
PENGARUH PRODUCT QUALITY, SERVICE QUALITY, PRICE, DAN BRAND IMAGE GIORDANO TERHADAP CUSTOMER SATISFACTION DAN REPURCHASE INTENTION DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-09-19)The growth of fashion retail in Indonesia is increasingly a lot and this is supported by the need for clothing in Indonesia are demanding more and more with the developments of the current fashion that makes a fashion ... -
PENGARUH PRODUCT-SELF CONGRUITY DAN PRODUCT RELIABILITY TERHADAP BRAND LOYALTY MELALUI PRODUCT ATTACHMENT DAN PRODUCT IRREPLACEABILITY PADA PRODUK COACH DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-08-12)Industri fashion saat ini berkembang dengan pesat seiring dengan perkembangan zaman, hal ini tentu saja berdampak semakin kompetitifnya persaingan dalam pasar industri fashion. Sebuah hal yang tidak dapat dipungkiri, bahwa ... -
PENGARUH PROMOTION, SEARCH, DAN EXPERIENCE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI EMOTIONAL VALUE DAN QUALITY PERFORMANCE VALUE (STUDY PADA KAFE LE CAFÉ GOURMAND SURABAYA)
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Department Of Management, 2014-10-21)This study aimed to determine the effect of promotion, search, and experience quality on customer loyalty through emotional value and quality performance value at cafe Le Café Gourmand Surabaya. The sample used in this ... -
PENGARUH SALESPEOPLE COMPETENCE & TRUSTWORTHINESS, STORE ENVIRONMENT, ASSORTMENT, DAN PROMOTION, TERHADAP VALUE FOR MONEY, DAN CUSTOMER SATISFACTION YANG MEMBENTUK LOYALTY INTENTION DARI PELANGGAN MINISO DI TUNJUNGAN PLAZA 6 DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-30)Nowadays, customer interest is more to leisure, so in order to be able to continue to attract customer spending, one of the ways is by providing experience in delivering goods at the store, these changes have been realized ...