Browsing Final Project (man) by Author "WIBOWO, LISA"
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EFFECT OF SERVICE QUALITY OF PT. XL AXIATA TBK TOWARDS CUSTOMER SATISFACTION TO IMPROVE CUSTOMER LOYALTY IN SURABAYA
WIBOWO, LISA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-05-09)Telecommunications has been developing since past few decades. In Indonesia, there was a significant increase in the number of mobile phone users. This increase has led to more competition among telecommunications provider ...