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    • FACTORS THAT INFLUENCING SINGAPORE AIRLINES’ CUSTOMER LOYALTY IN SURABAYA 

      HARTANTO, ANDRIAN (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-01)
      The aviation industry in Asia-Pacific region has been growing remarkably in the 21st century, driven by liberalization and globalization. Indonesia is amongst countries that has a rapid growth in air travel industry as ...