Browsing Final Project (man) by Subject "Satisfaction with Complaint Handling"
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ANALISIS PENGARUH COMPLAINT HANDLING TERHADAP BRAND CREDIBILITY MELALUI SATISFACTION WITH COMPLAINT HANDLING DAN OVERALL SATISFACTION PADA KONSUMEN MASKAPAI LION AIR DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-04-26)With increasingly fierce competition, airlines are required to constantly improve services for their passengers satisfaction. Lion Air airlines is one of airlines as consumer choice. Based on the level of top brand, Lion ...