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PENGARUH OPERANT DAN OPERAND SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER ENGAGEMENT DAN CUSTOMER SATISFACTION (STUDI PADA NASABAH BANK CIMB NIAGA DI SURABAYA)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-20)
Economic growth is increasing every day. Economic growth has already led
to changes in the structure of the economy. Economic growth is also followed by
the development of business in the service sector, especially in ...
THE EFFECT OF FUNCTIONAL VALUE, SOCIAL VALUE, EMOTIONAL VALUE, MONETARY VALUE, AND CUSTOMER SATISFACTION TOWARDS CONSUMER REPURCHASE INTENTION OF XIAOMI REDMI NOTE 4 IN SURABAYA
(2018-08-03)
Globalization continues to grow over time. It affect to most aspect of life such as technology and
information. Tools used to support the development of technology and information is the
computer. However, the computer ...
FACTORS INFLUENCING POST PURCHASE BEHAVIOR OF CONSUMERS IN ETUDE HOUSE SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-17)
Korean beauty industry has witnessed an unprecedented level of growth that
has rarely been seen in any other industry for the past several years. However, the
Korean cosmetic industry started to veer off this trajectory ...
ANALISIS PENGARUH INTERACTION QUALITY, PHYSICAL ENVIRONMENT QUALITY, OUTCOME QUALITY TERHADAP PERCEIVED VALUE DAN CORPORATE IMAGE MELALUI CUSTOMER SATISFACTION DALAM UPAYA MENINGKATKAN BEHAVIORAL INTENTIONS PADA WAJIB PAJAK KANTOR PELAYANAN “X” DI SIDOARJO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
The rapid development of tranportations becomes an opportunity for
instance to increase the level of regional income especially motor vehicles taxes.
Lately, the volume of motor vehicles have increased every year. This ...
PENGARUH DARI PHYSICAL ENVIRONMENT, FOOD QUALITY, EMPLOYEE SERVICE QUALITY, RELATIONSHIP BENEFIT MELALUI CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY HOUSE OF WOK THE SQUARE SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-01-22)
Perkembangan bisnis kuliner yang ada di Surabaya merupakan suatu bisnis yang terus
berkembang dari waktu ke waktu, dimana setiap tahunnya bermunculan berbagai macam jenis
restoran yang baru-baru untuk memanjakan para ...
ANALISIS PENGARUH SERVICE QUALITY, PRICE DAN BRAND IMAGE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA PELANGGAN STARBUCKS DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
As modern lifestyle emerges, especially in big cities like Jakarta and
Surabaya, hanging out has become a culture in Indonesia. Living in the cities
ranked as the most stressful ones in Indonesia makes the people highly ...
FACTORS THAT INFLUENCING SINGAPORE AIRLINES’ CUSTOMER LOYALTY IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-01)
The aviation industry in Asia-Pacific region has been growing remarkably in the 21st
century, driven by liberalization and globalization. Indonesia is amongst countries that has a rapid
growth in air travel industry as ...
PENGARUH PERCEIVED WEBSITE QUALITY, SOCIAL INFLUENCE AND RECOMMENDATION, EXPERIENCE, CREDIBILITY TERHADAP WORD-OF-MOUTH MELALUI PERFORMANCE EXPECTANCY, CUSTOMER SATISFACTION, DAN TRUST PADA PENGGUNA TOKOPEDIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-01)
In this modern era, people find a way which is more practical and easy to
communicate and that’s through internet. Internet becomes a breakthrough to help
people do things more effectively and efficiently, including ...
ANALISIS SERVICE QUALITY, FOOD QUALITY, ATMOSPHERICS QUALITY, OVERALL BOREDOM WITH DINING EXPERIENCES, BOREDOM WITH RESTAURANT ATTRIBUTES TERHADAP INTENTION TO CHOOSE A NEW ALTERNATIVE MELALUI CUSTOMER SATISFACTION PADA KONSUMEN CARLS’JR DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-12)
The national food and beverage industry continues to show a positive
performance by growing to 9.82 percent or Rp192.69 trillion in the third quarter
of 2016. The growth of this industry tendency from the society, ...
ANALISIS PENGARUH OPERANT SERVICE QUALITY DAN OPERAND SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION DAN CUSTOMER ENGAGEMENT PADA PELANGGAN DOMICILE KITCHEN AND LOUNGE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
In big cities, cafes are very popular and rapidly growing, where people often
take the time to visit the cafe to eat / drink, doing activity and relaxing. This kind
of business is a business that still survive and even ...