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ANALISIS PENGARUH CUSTOMER EXPECTATION DAN PERCEIVED QUALITY TERHADAP CUSTOMER LOYALTY MELALUI PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA PELANGGAN NATASHA SKIN CARE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2015-12-04)
In era of globalization, the growth of the field of personal care in
Indonesia has boomed and manufactures of bussiness opportunities, one them a
Natasha Skin Care. This has led to increasingly tight competition ...
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI CUSTOMER LOYALTY PELANGGAN LAZADA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-05)
The technology is extremely influential in various things. The technology
also has its advantages and disadvantages, so that the society is required to able to
use as well as possible. The Internet is a form of technology ...
ANALISIS PENGARUH SERVICE QUALITY, FOOD QUALITY DAN PRICE TERHADAP BEHAVIORAL INTENTIONS MELALUI CUSTOMER SATISFACTION PADA KONSUMEN COCARI DI JALAN INDRAGIRI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-16)
The Indonesian economy has experienced rapid growth in 2013, with populations emerging from the middle class and affluent consumers. Increasing a busy lifestyle in urban areas is one factor for high consumption. By having ...
Analisis Pengaruh Lifestyle dan Service Quality Melalui Customer Satisfaction Terhadap Repurchase Intention Fenny Butik di Sidoarjo
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-11-30)
Due to expansion of globalization and modernization the consideration of consumer to fashion and how they looks increases rapidly therefore it increases the number of consumer consumption in fashion. Fashion boutique starts ...
ANALISIS PENGARUH PHYSICAL ENVIRONMENT, INTERACTION WITH CUSTOMERS, DAN INTERACTION WITH STAFF TERHADAP CUSTOMER DELIGHT, CUSTOMER SATISFACTION DAN PADA AKHIRNYA TERHADAP CUSTOMER LOYALTY PENGUNJUNG BATU NIGHT SPECTACULAR DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-18)
Tourism continues to grow not only in developed countries, but also in
developing countries as approved by Indonesia. The tourism sector for the
country's economic growth, even the tourism sector has contributed 10.4% ...
ANALISIS PENGARUH SERVICE QUALITY, PRICE DAN BRAND IMAGE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA PELANGGAN STARBUCKS DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
As modern lifestyle emerges, especially in big cities like Jakarta and
Surabaya, hanging out has become a culture in Indonesia. Living in the cities
ranked as the most stressful ones in Indonesia makes the people highly ...
EFFECT OF SERVICE QUALITY OF PT. XL AXIATA TBK TOWARDS CUSTOMER SATISFACTION TO IMPROVE CUSTOMER LOYALTY IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-05-09)
Telecommunications has been developing since past few decades. In Indonesia, there was a significant increase in the number of mobile phone users. This increase has led to more competition among telecommunications provider ...
ANALISIS PENGARUH KUALITAS PRODUK, PROMOSI, CITRA TOKO, DAN KUALITAS LAYANAN KEPADA LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN (STUDI KASUS PADA TOKO SUBUR DAN INDOMARET CABANG KARANG PILANG DI SURABAYA)
(Universitas Pelita Harapan Surabaya - Department Of Business Scholl - Faculty Of Management, 2014-12-09)
In the modern world nowadays,, people are given a lot of choice to shopping for supporting their daily needs. This occasion was captured by some enterpreneur to meet the needs of the community, especially by establishing ...
PENGARUH CUSTOMER PARTICIPATION TERHADAP CUSTOMER SATISFACTION DENGAN TECHNICAL QUALITY DAN FUNCTIONAL QUALITY (STUDI PADA SEKOLAH MUSIK IRAMAMAS DI SURABAYA)
(Universitas Pelita Harapan Surabaya - Department Of Business Scholl - Faculty Of Management, 2014-12-09)
Generally improved levels of the economy of a community, the higher the level
of income that is owned by the community groups. This will greatly affect the level of
prosperity, standard of living, the need for clothing, ...
PENGARUH SERVICE QUALITY DAN BRAND ASSOCIATION TERHADAP CUSTOMER SATISFACTION PADA PELANGGAN JASA PENERBANGAN GARUDA INDONESIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-01-10)
The market situation is highly dynamic and gives the very tight impact of
competition in the global business. Every company wants the satisfaction from
their customers. Various strategies implemented in order to create ...