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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pelanggan (Survey Pada Pelanggan Surabaya Drag Race)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-01)
Todays, the tight competition in various business sectors such as the services
sector can not be avoided anymore. service sector in order to retain customers in
order to obtain satisfaction and high loyalty, required a ...
ANALISIS PENGARUH SERVICE QUALITY, PERCEIVEDVALUE, CUSTOMER SATISFACTION, DAN SWITCHING BARRIES TERHADAP POST-PURCHASE INTENTION TELKOMSEL HALOFIT DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2014-12-12)
The development of the telecommunications sector in Indonesia showed a
significant increase, especially since 2008, at which time the world is
experiencing a global economic crisis. Specific economic sectors transport ...
PENGARUH KOHESIVITAS TERHADAP KINERJA KELOMPOK YANG DIMODERASI OLEH IKLIM KERJA KELOMPOK DAN SOCIAL LOAFING DI PT. TATAR UTAMA SENTOSA KABUPATEN TULUNGAGUNG
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Department Of Management, 2014-12-05)
Cosmetics industry in Indonesia continues to increase every year. This is evidenced by the increasing number of types of cosmetics circulating form of cosmetic products made in the country and abroad. One of the famous ...
THE EFFECT OF PRODUCT QUALITY, SERVICE QUALITY, AND STORE-RELATED ATTRIBUTES TOWARDS REPATRONAGE INTENTION THROUGH CUSTOMER SATISFACTION ON ACE HARDWARE CUSTOMERS IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-18)
Since 2000s, the retail business development in Indonesia has grown a lot which can be proved through the increasing number of retail companies that settled in Indonesia. This business arises because of the growth that ...
ANALISIS PENGARUH QUALITY OF PHYSICAL ENVIRONMENT, SERVICE QUALITY DAN FOOD QUALITY TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA PELANGGAN RESTORAN ARUMANIS HOTEL BUMI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-03)
The era of globalization has caused the restaurant industry in Indonesia to
develop very rapidly. The restaurant industry is one industry that combines
products and service. Each restaurant also has its own characteristics ...
PENGARUH SERVICE QUALITY, PRICE, WORD OF MOUTH DALAM MEMBANGUN WILLINGNESS TO BUY DAN BUYING DECISION PENGGUNA JASA SAVIOR EVENTS ORGANIZER DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-12-11)
Savior Event Organizer is a service company that provides service to handle all the needs in the framework of the implementation of a specific event be it a wedding, gathering and so on. Event Organizer Savior tried merging ...
ANALISIS PENGARUH IN-STORE MUSIC, IN-STORE AROMA, MERCHANDISE QUALITY, SERVICE QUALITY, PRICE, PLEASURE DAN STORE SATISFACTION TERHADAP STORE LOYALTY PADA PELANGGAN STARBUCKS DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-30)
In Indonesia, the food and beverage industry has an important role in economic growth in Indonesia. The sector is one of a number of sectors that are the government's priority in encouraging industry as a driver of the ...
ANALISIS PENGARUH SERVICE QUALITY, CUSTOMER SERVICE, SERVICE PRICING , VALUE-ADDED SERVICES TERHADAP BRAND SWITCHING INTENTION MELALUI CUSTOMER SATISFACTION PELANGGAN GRAB DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-07-20)
At this time, transportation is growing rapidly and used by the people in
Indonesia is an online-based transport. This online transportation is considered to
be a commodity needs of the community and the community is ...
THE INFLUENCE OF BRAND ASSOCIATION AND SERVICE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY OF AIR ASIA IN SURABAYA YOUNGSTER
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-05-11)
Transportation has become inseparable utility that help people moving from one place to others, especially airplane that allow people to travel to faraway places easily and efficiently. Along the time, the growth of airline ...
ANALISIS PENGARUH FOOD QUALITY, SERVICE QUALITY, PHYSICAL ENVIRONMENT QUALITY TERHADAP REPURCHASE INTENTION MELALUI PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA KONSUMEN KOBER MIE SETAN SEMOLOWARU SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-06)
The food industry in Indonesia has become one of the fastest growing industries, especially in East Java, especially in the city of Surabaya. At present the phenomenon that arises in the culinary business lies in the love ...