Final Project (man): Recent submissions
Now showing items 121-140 of 512
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Analisis pengaruh social media marketing, corporate social responsibility, sales promotion dan store environment terhadap customer retention melalui perceived value pada pelanggan the body shop Pakuwon Trade Center di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)Minat masyarakat terhadap produk-produk perawatan diri dan kecantikan mengalami peningkatan di setiap tahunnya. Akibatnya, jumlah pemain di industri perawatan diri dan kecantikan ini terus meningkat. dimana penududuk di ... -
Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction restoran XO Suki Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-10-05)Kuliner menjadi bisnis yang terus berkembang saat ini. Dengan mudahnya menemukan berbagai jenis restoran yang selalu bertambah di Surabaya. Hal ini mengharuskan para pemilik restoran untuk berpikir agar usahanya tetap dapat ... -
Analisis pengaruh human resource management, food quality, dan ambiance terhadap customer satisfaction dan akhirnya menuju customer behavioral intentions pada pelanggan restoran Bakmi GM di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh human resource, food quality, dan ambiance terhadap customer behavioral intentions melalui variabel customer satisfaction. Manfaat yang diharapkan pada penelitian ... -
Analisis physical environment, food quality, costumer orientation, communication, relationship benefits, price fairness, terhadap costumer loyalty melalui relationship quality
(2020-09-22)Penelitian ini ditujukan untuk mengetahui bagaimana pengaruh Physical Environment, Food Quality, Costumer Orientation, Communication, Relationship Benefits, Price Fairness terhadap customer loyalty melalui Relationship ... -
Analysis on the influence of schedule flexibility, orientation & training, empowerment, social interaction, reflection, reward & recognition on the intention to remain through volunteer satisfaction at international christian assembly youth in Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-04-19)The church is one of the places where people commit acts of unprofitable service. This is a place where people who adhere to Christianity can get the opportunity to do good to repay the love of God Almighty. ICA Surabaya ... -
Analisis pengaruh service quality, perceived risk, social influence, dan promotion terhadap customer satisfaction dan customer loyalty pada pengguna Traveloka di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-13)Pertumbuhan industri pariwisata di Indonesia tergolong sangat cepat dengan posisi nya yang ke sembilan di dunia, nomor tiga di Asia), serta berada di peringkat teratas di kawasan Asia Tenggara. Indonesia juga sebagai salah ... -
THE EFFECT OF PRODUCT QUALITY, SERVICE QUALITY, AND STORE-RELATED ATTRIBUTES TOWARDS REPATRONAGE INTENTION THROUGH CUSTOMER SATISFACTION ON ACE HARDWARE CUSTOMERS IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-18)Since 2000s, the retail business development in Indonesia has grown a lot which can be proved through the increasing number of retail companies that settled in Indonesia. This business arises because of the growth that ... -
ANALYSIS OF THE EFFECT OF SALESPERSON QUALITY AND INSTITUTION IMAGE TOWARD CUSTOMER LOYALTY, THROUGH RELATIONSHIP QUALITY OF SALESPERSON, RELATIONSHIP QUALITY OF INSTITUTION, AND COMMITMENT AT AXA FINANCIAL
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-07-29) -
ANALYSIS OF THE EFFECTS OF STORE ENVIRONMENT ON POSITIVE AFFECT AND URGE TO BUY IN SHAPING IMPULSE BUYING OF CUSTOMERS AT MINISO TUNJUNGAN PLAZA SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-18)Changing lifesyle of Indonesian consumers towards a more sophisticated and more fashion concerned has constributed to the increasing tense of competition among retail industries, especially among modern convenience stores ... -
THE ANALYSIS OF THE IMPACT OF PHYSICAL ENVIRONMENT, INTERACTION WITH STAFF, INTERACTION WITH OTHER CUSTOMER, CUSTOMER DELIGHT AND CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY OF JAWA TIMUR PARK 3
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-25)The lure of thrilling rides, food and entertainment began to draw large numbers of fans. However, in the 1930’s, amusement parks along with the rest of the world took a major hit when the Great Depression hit. Many amusement ... -
ANALYSIS OF THE IMPACT OF STORE ATTRIBUTES TOWARDS PERCEIVED RELATIONSHIP INVESTMENT AND PERCEIVED RELATIONSHIP QUALITY ON CUSTOMER’S ATTITUDINAL LOYALTY OF SOGO DEPARTMENT STORE IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-11)Retaill industry is one of many sectors that has given big contribution to Indonesia GDP performance. Recorded by Badan Pusat Statistik or BPS (Central Bureau of Statistics), in 2016, retail industry contributes 15.24% of ... -
THE EFFECT OF FUNCTIONALITY, USABILITY, VALUE FOR MONEY AND VALUE FOR TIME ON CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY OF AIRBNB USERS IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-11)The Economic growth and development in ASEAN has led to urbanization, rising incomes, growing middle class, increases in consumer spending, higher living expectations and changing consumer habits. Better wealth and lifestyles ... -
FACTORS AFFECTING CONTINUED USAGE INTENTION OF GO-PAY USERS AMONGST SURABAYA CITIZEN
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-30)ASEAN’s growth and development in economy and technology have led to new trends of lifestyle using Financial Technology to improve and automate the delivery and use of financial services. With the total population of ... -
THE EFFECT OF STORE ATMOPSHERE, SERVICE QUALITY, PRODUCT ASSORMENT TOWARDS CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION ON INNISFREE CUSTOMER’S IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-06)Modern society teaches that outer appearance is the most valuable asset that everyone must have nowadays. In a society where certain appearances and figures of the face are renowned for their beauty, women invest a lot ... -
ANALYSING FACTORS INFLUENCING STUDENTS' COLLEGE CHOICE DECISION IN SURABAYA IN THE FORM OF SOCIAL MEDIA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-03)Nowadays education has become a necessity for people. It is a right and obligation that must be carried out by every human being as it helps someone to develop himself and have a good character that contributes success ... -
THE EFFECT OF HEALTHINESS OF FOOD AND RETAILER INNOVATIVENESS ON STORE PRESTIGE, STORE TRUST TOWARDS STORE LOYALTY OF CRUNCHAUS PAKUWON MALL SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-16)The fast growth of junk-fast food restaurants has led to the overly consumed of unhealthy foods leading to many health issues such as obesity, diabetes, cancer, cholesterol and more that could lead to death. Therefore a ... -
ANALYSIS OF THE BEST ALTERNATIVE STRATEGY TO DEVELOP SMALL MEDIUM ENTERPRISES IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-07-20)The first goal of the United Nations’ 17 Sustainable Development Goals in the 2030 Agenda is to end poverty in all its forms everywhere, and the poverty rate in Indonesia was 9.66% in September 2018. The poverty issue in ... -
THE EFFECT OF STORE FAMILIARITY, STORE CONVENIENCE THROUGH STORE AFFECT TOWARD CUSTOMER LOYALTY OF ADIDAS TUNJUNGAN PLAZA SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-16)Technological and industrial developments in Indonesia are accompanied by the increasing economic growth of the people from year to year. This causes the lifestyle of a society able to change, in terms of style of dress, ... -
Analysis Of The Variable-variable That Will Effect Store Loyalty At Ranch Market In Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-12) -
THE EFFECT OF CONVENIENCE AND LOGISTIC ON REPURCHASE INTENTION OF SHOPEE APPLICATION CUSTOMER IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-25)Indonesia is one of the countries with high E-commerce growth, in recent years many large and retail companies have developed their business through digital E-commerce. The number of E-commerce actors continues to grow in ...