Final Project (man): Recent submissions
Now showing items 241-260 of 512
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Pengaruh Interaction Quality, Content Quality, Service Quality terhadap Customer Loyalty melalui Customer Satisfaction pada Pelanggan Lazada di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-02)E-commerce market in Indonesia began to increase along with the times and this caused inter-e-commerce companies in Indonesia to compete to achieve Customer Loyalty. One of the e-commerce companies that achieve customer ... -
ANALISIS PHYSICAL ENVIROMENT,INTERACTION WITH STAFF, DAN INTERACTION WITH OTHER CUSTOMER TERHADAP COSTUMER LOYALTY MELALUI CUSTOMER DELIGHT DAN COSTUMER SATISFACTION PADA PELANGGAN “BONCAFE” DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03) -
PENGARUH INTENTIONAL ORGANIZATIONAL CITIZENSHIP BEHAVIOR DAN INTENTIONAL COUNTERPRODUCTIVE WORK BEHAVIOR TERHADAP EMPLOYEE PERFORMANCE DENGAN ETHICAL LEADERSHIP OF SUPERVISOR SEBAGAI VARIABEL MODERASI PADA KARYAWAN KONTRAK PT. PERKEBUNAN NUSANTARA X SURABAYA UNIT PG. KREMBOONG
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-24)The challenging competition of globalization encourages every organization to process all the resources especially in human resources. Human resources become one of the key that drive organization, the good human resource ... -
PENGARUH PHYSICAL APPEARANCE, EXPERTISE, TRUSTWORTHINESS DAN CONGRUITY TERHADAP REPURCHASE INTENTION PADA KONSUMEN SURABAYA PATATA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-21)The food and beverage industry in Indonesia is always experiencing growth supported by Indonesia's strategic location. The Government of East Java is very active in the increase in the food and beverage sector. The ... -
ANALISIS PENGARUH KEMASAN PRODUK , KUALITAS PRODUK , WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN PRODUK TEH BOTOL SOSRO TERHADAP PELANGGAN DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-26)This thesis is made to understand the impact of product packaging, product quality and word of mouth toward purchase decision of teh botol sosro in Surabaya The sample that is being used in thesis is the consumer that ... -
ANALISIS PENGARUH CONSTRUED EXTERNAL IMAGE OF THE COMPANY, PERCEIVED SALESPERSON CHARACTERISTICS, PERCEIVED COMPANY CHARACTERISTICS TERHADAP CUSTOMER EXTRA ROLE BEHAVIORS MELALUI CUSTOMER COMPANY IDENTIFICATION PADA KONSUMEN SUSHI TEI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)The rapid development of technology becomes an opportunity for companies to grow their business. One of the most useful technological innovations is the internet. With the internet, companies can sell their products ... -
ANALISIS PENGARUH PERCEIVED QUALITY, TERHADAP CUSTOMER LOYALTY MELALUI PERCEIVED VALUE, CUSTOMER SATISFACTION, CUSTOMER TRUST PADA KONSUMEN INDOMIE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)Nowadays, people seems to prefer something that is instant, and they’re so into consumerism which is supported by so many food manufacturers providing instant (fast) food to be consumed. One example of food that can be ... -
ANALISIS PENGARUH OBJECTIVE NEW PRODUCT QUALITY, INDIRECT NETWORK EXTERNALITIES, DIRECT NETWORK EXTERNALITIES TERHADAP NEW PRODUCT PERFORMANCE MELALUI SWITCHING COSTS PADA PENGGUNA IPHONE 7 DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)In the competition in the world of trade in 2016, especially in the field of technology has grown very tightly. And every new technology will surely have benefits for many people. The competition of the smartphone industry ... -
PENGARUH WORK FAMILY CONLFICT TERHADAP WORK STRES DAN PENGARUH WORK STRES TERHADAP TURNOVER INTENTION DAN EMPLOYEE PERFORMANCE PADA PERAWAT RUMAH SAKIT DARMO DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-14)Work Family Conflict is one of the most frequent conflicts in almost every organization, if this conflict is not addressed immediately by the company then its impact will result in the organization becoming difficult to ... -
PENGARUH FOOD QUALITY, PRICE, INTERPERSONAL SERVICE QUALITY, PHYSICAL ENVIRONMENT QUALITY, DAN BRAND IMAGE TERHADAP CUSTOMER LOYALTY MELALUI SATISFACTION PADA PELANGGAN WARUNK UP NORMAL SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-25)Currently food and beverage industry is the sector with the largest contribution of the Indonesian economy, which is 5.5 percent of the national gross domestic product and 31 percent of the gross domestic product of the ... -
ANALISIS PENGARUH PHYSICAL ENVIRONMENT, CUSTOMER ORIENTATION, RELATIONSHIP BENEFITS, PRODUCT QUALITY, COMMUNICATION, PRICE FAIRNESS TERHADAP RELATIONSHIP QUALITY PADA KONSUMEN QUIKSILVER KUTA, BALI
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)In the midst of increasing economic conditions, business competition becomes very tight to gain the maximum profit to compete. In this uncertain economic condition it becomes a challenge for companies to continue to ... -
PENGARUH KEADILAN PROSEDURAL TERHADAP KINERJA KARYAWAN MELALUI KOMITMEN ORGANISASI DAN KEPUASAN KERJA KARYAWAN PT. ETIKA DARMAKONSERENS
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-14)Construction plays an important role to the economy development because the construction associated with the provision of infrastructure for the community so in creating a qualified and competent, company needed human ... -
ANALISIS FAKTOR-FAKTOR PEMBENTUK EMPLOYEE ENGAGEMENT DAN PENGARUH EMPLOYEE ENGAGEMENT TERHADAP ORGANISATIONAL COMMITMENT KARYAWAN PT DWI MARTHA JAYA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-19)The construction industry is one of the industrial fields that has many strong resources. One of the construction companies is PT Dwi Martha Jaya in Surabaya. In gaining trust to work on various types of construction ... -
PENGARUH PERCEIVED WEBSITE QUALITY, SOCIAL INFLUENCE AND RECOMMENDATION, EXPERIENCE, CREDIBILITY TERHADAP WORD-OF-MOUTH MELALUI PERFORMANCE EXPECTANCY, CUSTOMER SATISFACTION, DAN TRUST PADA PENGGUNA TOKOPEDIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-01)In this modern era, people find a way which is more practical and easy to communicate and that’s through internet. Internet becomes a breakthrough to help people do things more effectively and efficiently, including ... -
ANALISIS PENGARUH OPERANT SERVICE QUALITY DAN OPERAND SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION DAN CUSTOMER ENGAGEMENT PADA PELANGGAN DOMICILE KITCHEN AND LOUNGE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)In big cities, cafes are very popular and rapidly growing, where people often take the time to visit the cafe to eat / drink, doing activity and relaxing. This kind of business is a business that still survive and even ... -
PENGARUH GAYA KEPEMIMPINAN TERHADAP KINERJA KARYAWAN DI DINAS KEHUTANAN PROVINSI SULAWESI UTARA, MANADO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)In general, Dinas Kehutanan Provinsi Sulawesi Utara, Manado is an agency that deals with forestry-related matters both in conserving, safeguarding, or securing forests. The leadership style produced by leaders from the ... -
FACTORS THAT INFLUENCING SINGAPORE AIRLINES’ CUSTOMER LOYALTY IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-01)The aviation industry in Asia-Pacific region has been growing remarkably in the 21st century, driven by liberalization and globalization. Indonesia is amongst countries that has a rapid growth in air travel industry as ... -
ANALISIS CONSUMER INNOVATIVNESS WITH HEDONIC VALUE , UTILITARIAN VALUE TERHADAP CONTINUANCE INTTENTION PADA KONSUMEN “OPPO” DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-07-12)One of the rising smartphone manufacturers in the Indonesian cellular market is OPPO. Although including a new competitor in the mobile market, but OPPO market share is already high. In fact, its sales volume is claimed ... -
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pelanggan (Survey Pada Pelanggan Surabaya Drag Race)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-01)Todays, the tight competition in various business sectors such as the services sector can not be avoided anymore. service sector in order to retain customers in order to obtain satisfaction and high loyalty, required a ... -
ANALISIS PENGARUH BRAND, STYLE, PRICE DAN SOCIAL IDENTITY TERHADAP REPURCHASE INTENTION GEN-Y PADA MEREK FASHION UNIQLO DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)Changes in consumption spending are best understood by taking a generation approach. Lifestyle and social value determined by generations have the same effect on purchases. Consumer motivation and purchasing engagement are ...