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Analisis Pengaruh service Quality, service Leadership,dan Easy to Use Terhadap Customer Satisfaction dan Customer loyalty Internet Banking BCA di Surabaya 

Sufianti, Windi; Suryaputra, Ronald; Amelia (LPPM Universitas Pelita Harapan Surabaya, 2017-12-01)
Persaingan antar perusahaan di Indonesia semakin lama semakin kompetitif. Menyadari persaingan bisnis yang semakin ketat tersebut, PT Bank Central Asia Tbk (BCA) terus-menerus meningkatkan kualitas produk dan layanan ...

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AuthorAmelia (1)Sufianti, Windi (1)
Suryaputra, Ronald (1)
Subject
Costumer Satisfaction (1)
Customer Loyalty (1)Easy To Use (1)Service Leadership (1)Service Quality (1)... View MoreDate Issued2017 (1)Has File(s)Yes (1)

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