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Analisis Faktor-faktor yang Mempengaruhi Loyalitas Pelanggan Coffee Toffee Jatim Expo di Surabaya
(Pelita Harapan University - Surabaya, 2013-12-01)
Due to expansion of globalization, foods and beverage business still listed as the highest growth and will continue to evolve. Along the development era, the lifestyle change, people start looking for a new atmosphere in ...
Analisis Pengaruh service Quality, service Leadership,dan Easy to Use Terhadap Customer Satisfaction dan Customer loyalty Internet Banking BCA di Surabaya
(LPPM Universitas Pelita Harapan Surabaya, 2017-12-01)
Persaingan antar perusahaan di Indonesia semakin lama semakin kompetitif. Menyadari persaingan bisnis
yang semakin ketat tersebut, PT Bank Central Asia Tbk (BCA) terus-menerus meningkatkan kualitas produk dan
layanan ...
PENGARUH SERVICE QUALITY DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP CUSTOMER SATISFACTION DALAM MENINGKATKAN REPETITIVE BUYING DI ALEX’S SALON EMBONG KENONGO SURABAYA
(Pelita Harapan University - Surabaya, 2012-12-01)
Penelitian ini dilakukan untuk mengetahui tingkat Repetitive Buying di Alex’s Salon Embong Kenongo dengan menggunakan bantuan alat ukur Service Quality, Customer Relationship Management dan Customer Satisfaction. Alex’s ...