Browsing Gema Aktualita by Author "Uli, Denis Lora Pesta"
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ANALISIS PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN DAPUR 21, UNIVERSITAS PELITA HARAPAN SURABAYA
Uli, Denis Lora Pesta; Suryaputra, Ronald; Sondakh, Oliandes (Universitas Pelita Harapan - Surabaya, 2012-12-01)Dapur 21 is a newly established SMEs with the objective to be achieved customer satisfaction. To achieve customer satisfaction, Dapur 21 is always pay attention to quality factors, which are products and services. Problems ...