• THE EFFECT OF PERCEIVED USEFULNESS, EASEMOF USE, SERVICE QUALITY AND APPLICATION QUALITY ON CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY OF GRAB CAR IN SURABAYA 

  LAKHWANI, MOHIT AMARDAS (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-10)

  The Economic growth and development in ASEAN has led to urbanization, rising incomes, growing middle class, increases in consumer spending, higher living expectations and changing consumer habits. Better wealth and ...
• ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PATRONAGE FREQUENCY DALAM INDUSTRI FASTFASHION (STUDI KASUS: SOGO DEPARTMENT STORE DI SURABAYA) 

  KOAPAHA, JANET DEVINA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-10)

  The fashion industry is growing rapidly in Indonesia. Fashion has an important role in the national economy and is the second largest contributor after culinary in the creative economy sector of Rp. 166 billions of Gross ...
• ANALISIS PENGARUH VARIETY OF SELECTION, PRICE ATTRIBUTE, SENSORY ATTRIBUTE, PROMOTIONAL APPROACHES, DAN PHYSICAL STIMULI TERHADAP IMPULSE BUYING MELALUI POSITIVE EMOTION DAN HEDONIC SHOPPING VALUE PADA PELANGGAN TOKO H&M DI SURABAYA 

  POLII, GLORIA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-09)

  Pruchasing power in Indonesia is the factor that can support Fashion Retailers to be developing. As time progresses, consumers needs are increasingly varied too. Consumers often face the choice of purchasing goods without ...
• ANALISIS RETENSI PELANGGAN MELALUI DIMENSI KUALITAS LAYANAN, KUALITAS PRODUK, DAN KEPUASAN PELANGGAN MENGGUNAKAN ANALYTICAL HIERARCHY PROCESS (AHP) PADA 3 RESTORAN CEPAT SAJI DI SURABAYA (STUDI KASUS: CARL’S JR., BURGER KING, DAN MCDONALD’S) 

  SULU, ANASTASIA CHERRY (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-09)

  Fast food restaurants are one of the most popular types of restaurants in Indonesian society. The shift in perception of the community that eating at fast food restaurants is more prestigious than eating at home has ...
• ANALISA PENGARUH PRODUCT QUALITY, SERVICE QUALITY, PRICE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA PENGGUNA MOBIL HONDA MOBILIO DI SURABAYA 

  CHRISTIANTO, RICKY (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2020-01-06)

  In 2017 the automotive world will become one of the pillars of the national economy and industry. The contribution of the automotive sector in sustaining the national economy and industry has ranked third. Thus the automotive ...
• PENGARUH MONETARY SAVINGS, SELECTION, CONVENIENCE, CUSTOMIZED PRODUK, ENTERTINMENT, EXPLORATION, PLACE ATTACHMENT, SOCIAL STATUS, UTILITARIAN VALUE, HEDONIC VALUE, COSTUMER SATISFACTION DAN REPURCHASE INTENTION TERHADAP SMARTPHONE IPHONE 8 DI SURABAYA 

  PUTRA, JAMES LEONARDO (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2020-01-23)

  One of the high-tech-based products that make a major contribution to people's lives is a cellphone. Mobile phones undergo transformation into increasingly sophisticated smartphones that are often the needs of the public. ...
• ANALISIS VARIABEL-VARIABEL YANG MEMPENGARUHI EMPOWERMENT, PARTICIPATION, WORKING CONDITION, REWARD, RECOGNITION, TEAM WORK TERHADAP JOB SATISFACTION DAN PADA AKHIRNYA JOB LOYALTY KARYAWAN RUMAH SAKIT GIGI DAN MULUT NALA HUSADA DI SURABAYA 

  HOEDIONO, CHARISSA RODERICA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-11-10)

  With the continued development of the dental health service system in Indonesia, it is very important for the community to get the best dental health services from competent medical practitioners. Nala Husada Dental ...
• PENGARUH INSPIRING VISIT DESIRE, FORMING VISIT AWARENESS, DAN FACILITATING INTERPERSONAL INTERACTION TERHADAP BEHAVIORAL INTENTION TO VISIT DAN ACTUAL VISIT BEHAVIOR PADA KUDOS CAFÉ SURABAYA 

  LELIGA, FELICIA JULIANI (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2020-01-07)

  The rapid competition of café and restaurant at Surabaya become an opportunity for entrepreneurs to develop their business by using high-tech marketing tools to deal with a target market which were dominated by a generation ...
• PENGARUH INTERACTION WITH OTHER CUSTOMERS, CELEBRITY IMAGE, SERVICE QUALITY, ATMOSPHERE DAN PRODUCT QUALITY TERHADAP POSITIVE EMOTIONS UNTUK MENINGKATKAN LOYALTY PADA COTTON INK STORE DI JAKARTA 

  ROSANTIKA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2020-01-08)

  Fashion is a thing that must be had in every individual, and very active role in everyday life. One of Cotton Ink, Cotton Ink is a local Indonesian fashion brand that attracts the attention of its customers, Cotton Ink ...
• ANALISIS PENGARUH PHYSICAL ENVIRONMENT QUALITY TERHADAP CUSTOMER LOYALTY MELALUI PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA PELANGGAN RESTORAN DE SOEMATRA 1910 DI SURABAYA 

  WIJAYATI, INTAN FILDZAH (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-19)

  In 2018, Indonesia's population growth increased by 3.1 million in the fourth quarter of 2018 with a total population of about 265 million inhabitants. This is dominated by middle and upper class population so that population ...
• ANALISIS PENGARUH EASE OF USE, RELIABILITY, EFFICIENCY, CONVENIENCE DAN SECURITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION DAN CORPORATE IMAGE PADA PELANGGAN SHOPEE DI SURABAYA 

  KINDANGEN, SYLVEISLIE DEBORA STELLA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-09)

  This progress is caused by the many demands of the community's needs for the conveniences provided by a technology. In this millennial century, regional differences are not an obstacle for humans in creating relationships where ...
• Analisis Pengaruh Knowledge, Brand Ambassador Religiosity, Subjective Norm, Product Quality dan Advertising terhadap Repurchase Intention melalui Attitudes towards Halal Cosmetic Products Pelanggan Kosmetik Wardah di Surabaya 

  FANNY, ARLINTYA YUSTICA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2020-01-08)

  Beauty has always been a favorite of every woman to be more charming and confident. In fact, each region has a different understanding and standard of beauty. To look beautiful, many ways can be done by women. One of them ...
• ANALISIS PENGARUH UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY 2 (UTAUT 2) TERHADAP INTENTION TO REUSE DAN REUSE BEHAVIOR PADA PENGGUNA OVO DI SURABAYA 

  NAPITUPULU, PRISKILLA E.E. (2020-01-16)

  Nowadays the development of information technology is so rapid making community activities increasingly facilitated. One of the technologies that most plays a role in this convenience is fintech. One of the companies ...
• PENGARUH HR PRACTICES TERHADAP JOB LOYALTY MELALUI PSYCHOLOGICAL EMPOWERMENT DAN JOB SATISFACTION KARYAWAN PT. X 

  PANGASTUTI, RINTANI DYAN (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2020-01-08)

  Infrastructure development gives rise to economic expansion through a multiplier effect. If infrastructure development is hampered, economic growth will be weak. Inadequate infrastructure also affects the attractiveness ...
• ANALISIS PENGARUH VARIABLE CONSTRUED EXTERNAL IMAGE, PERCEIVED SALESPERSON CHARACTERISTICS, PERCEIVED COMPANY CHARACTERISTICS TERHADAP CUSTOMER EXTRA ROLE BEHAVIORS MELALUI CUSTOMER COMPANY IDENTIFICATION PADA PELANGGAN HYPERMART DI SURABAYA 

  SETIO, IVAN (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-10)

  The rapid development of people's lifestyles and increasingly fierce industrial competition resulted in several retail companies having to close outlets and even declared bankrupt. Hypermart is one from the companies ...
• PENGARUH TINGKAT KESEHATAN BANK TERHADAP NILAI PERUSAHAAN DENGAN METODE RISK BASED BANK RATING (STUDI PADA PERUSAHAAN PERBANKAN YANG TERDAFTAR DI BEI PERIODE 2013-2017 

  FRANSISCA, SYELLA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-04-12)

  Trust is the key business of banking. The crisis of '98 caused customers' trust in the bank to disappear and was marked by the withdrawal of massive deposits (rush). To maintain customer confidence, banks must maintain and ...
• PENGARUH FAKTOR INTERNAL PERUSAHAAN TERHADAP RISIKO SISTEMATIS DENGAN SIZE SEBAGAI MODERASI (Sebuah Studi Terhadap Perusahaan LQ 45 yang Terdaftar di Bursa Efek Indonesia Periode Tahun 2013 – 2017) 

  LAROBU, LUSI (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-04-12)

  Systematic risk is a risk that is influenced by macroeconomic factors both domestically and globally such as interest rates, inflation, exchange rate fluctuations, global economic competition. This risk cannot be eliminated ...
• PENGARUH INTELLECTUAL CAPITAL TERHADAP KINERJA PERUSAHAAN DENGAN CORPORATE GOVERNANCE SEBAGAI MODERASI PADA PERUSAHAAN MANUFAKTUR YANG TERDAFTAR DI BURSA EFEK INDONESIA PADA TAHUN 2009-2016 

  ROMPAS, IVONE CECILIA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-04-12)

  Agency theory is a theory that explains the relationship between principal and agent in business. The main concern of this theory lies in how to solve problems that arise from agency relationships because of the inconsistency ...
• PENGARUH KEPUTUSAN PENDANAAN TERHADAP NILAI PERUSAHAAN PADA PERUSAHAAN YANG TERDAFTAR DI LQ45 PERIODE 2013-2017 

  Wibisono, Boni Haryo (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-01-02)

  In globalization era at present, the business world is growing rapidly. The faster and tighter competition causes companies to be more effective and efficient in conducting operations in order to guarantee the survival of ...
• ANALISIS PENGARUH QUALITY OF FOOD, QUALITY OF SERVICE, QUALITY OF PHYSICAL ENVIRONMENT MELALUI CUSTOMER PRECIEVED VALUE TERHADAP CUSTOMER SATISFACTION DAN REPURCHASE INTENTION DI RESTORAN O’REILLYS MANADO 

  BEHUKU, JITRO GIANFRANCO (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-12-10)

  Penelitian ini dibuat untuk melihat faktor-faktor yang mempengaruhi tingkat Repurchase Intention dan Customer Satisfaction yang dipengaruhi melalui customer perceived value oleh quality of food, quality of service, dan ...

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