Browsing Theses (Man) by Issue Date
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PENGARUH KUALITAS LAYANAN CORPORATE AND PLACEMENT DEPARTMENT TERHADAP LOYALITAS MELALUI SATISFACTION PADA ALUMNI LP3i DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-01-01)Topik yang akan diteliti dalam tesis ini adalah mengenai pengaruh kualitas layanan Corporate and Placement Departement terhadap Loyalitas melalui satisfaction pada alumni LP3i di Surabaya. Tesis ini bertujuan untuk (1.) ... -
The Influence of SITEQUAL on E-loyalty through Customer E-Satisfaction of Indonesian Airlines Website
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-01-01) -
ANALISIS TEORI KOMITMEN-KEPERCAYAAN BERDASARKAN PERSEPSI MAHASISWA STRATA-1 UNIVERSITAS PELITA HARAPAN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-01-01)Universitas Pelita Harapan Surabaya has faced a decrease in the number of applicants in their third year of operation. It is questioned by the management whether this problem is caused by the lack of commitment and trust ... -
ANALiSIS PENDUKUNG DAN PENGHAMBAT PENGGUNAAN JASA OUTSOURCING PADA PT. OUTSORSINDO KHARISMA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-01-01)Keterbatasan perusahaan dalam mengambil keputusan terhadap sumber daya yang ada untuk meningkatkan keunikan yang dimiliki dari perusahaan pesaing maka diperlukan sumber daya tambahan di luar perusahaan. Pemindahan tanggung ... -
PENGARUH SIKAP PADA IKLAN TERHADAP PREFERENSI MEREK MELALUI SIKAP PADA MEREK dan CITRA MEREK KONSUMEN POCARI SWEAT di SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-01-01)pada iklan terhadap sikap konsumen pada merk Pocari Sweat, (2) pengaruh sikap konsumen pada iklan terhadap citra merek Pocari Sweat, (3) pengaruh sikap konsumen pada merek terhadap citra merek Pocari Sweat, (4) pengaruh ... -
THE INFLUENCES OF SERVICE QUALITY TOWARD PERCEIVED VALUE AND STUDENT SATISFACTION WHICH AFFECT LOYALTY AND WORD-OF-MOUTH (WOM)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-01-01)The literature reveals that higher institutions are becoming more aware of the importance of Service Quality. This research study examines how service quality influences perceived value and student satisfaction in affecting ... -
PENGARUH SERVICE QUALITY TERHADAP WILLINGNESS TO PAY MORE MELALUI CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY PADA SHOWROOM MOBIL GUNAWAN MOTOR SEMARANG
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Master Of Management, 2010-06-11)Dalam lingkungan bisnis seperti saat ini, perusahaan membutuhkan lebih dari hanya sekedar mengembangkan produk dengan kualitas yang baik, ataupun memberikan harga yang menarik serta terjangkau oleh pelanggan sasaran ... -
PENGARUH SOSIAL, PERSONAL, PSIKOLOGI, DAN BUDAYA TERHADAP WORD-OF-MOUTH MELALUI KEPUTUSAN PEMBELIAN DAN KEPUASAN PADA BUTIK PAKAIAN BERMEREK DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-06-14)Pemahaman yang mendalam mengenai konsumen akan memungkinkan pemasar dapat mempengaruhi keputusan konsumen, sehingga konsumen mau membeli apa yang yang ditawarkan oleh pemasar. Pengambilan keputusan tidak hanya berakhir ... -
METODE INTERPRETIVE STRUCTURAL MODELING DAN MICMAC ANALYSIS DALAM PENENTUAN HUBUNGAN FAKTOR-FAKTOR YANG MEMPENGARUHI SUPPLY CHAIN AGILITY (STUDI KASUS DI PT INSERA SENA)
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Master Of Management, 2010-06-21)Agility merupakan karakteristik dasar dari supply chain yang membantu perusahaan untuk dapat bertahan dan menang dalam sebuah kompetisi di era global saat ini. Agility membantu perusahaan menyediakan produk yang tepat, ... -
Analisis Hubungan Return IHSG dengan Kurs Dolar Amerika (USD), menggunakan Volatility spillover, secara Contemporaneus dan Dynamic
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-08-01)Tahun 2007 (Agustus) merupakan triger periode krisis perekonomian dunia 2008, akibat krisis keuangan Subpreme Morgage, yang berpusat di Amerika Serikat, berdampak signifikan (negatif), seperti anjloknya nilai perdagangan ... -
CORRELATION AND VOLATILITY STOCK MARKETS AT JAPAN, USA, AND UK
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Master Of Management, 2010-09-03)This study discusses the correlation and volatility of the Nikkei index, Dow Jones and FTSE in the year 2006 - June 2010 by using the GARCH model is GARCH (1,1) for both contemporaneous and dynamic volatility volatility ... -
PENGARUH SOCIAL INFLUENCES, PSYCHOLOGICAL FACTORS, DAN PRODUCT ATTRIBUTE CUES TERHADAP PURCHASE INTENTION MELALUI ATTITUDE PADA PRODUK TAS BERMEREK DI SURABAYA
(2011-01-01)Indonesia has been experiencing a significant growth in economic sectors in recent years (2008-2010), and Indonesia is also recognized as an emerging market (a nation with social or business activity in the process of ... -
PENGARUH FOOD QUALITY DAN SERVICE QUALITY TERHADAP BEHAVIORAL INTENTION MELALUI CUSTOMER SATISFACTION PADA RESTORAN CHICKEN MANIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-01)For urban people, dine in restaurant already become a lifestyle. Fast Food Restaurant with Fried Chicken product can be found in Surabaya easily. Nowadays, instead of global player, the local fast food restaurant also can ... -
Pengaruh Product Quality Terhadap Customer Loyalty Melalui Customer Satisfaction Pada Produk BlackBerry Di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-01)Blackberry become popular lately due to feature of the Blackberry call BBM. To improve and maintain the popularity of the Blackberry, then we conduct research to know whether the that product quality from Blackberry ... -
IMPLEMENTATION OF BINARY LOGISTIC REGRESSION ANALYSIS FOR FINANCIAL DISTRESS PREDICTION ON MANUFACTURING FIRMS LISTED IN INDONESIA STOCK EXCHANGE (IDX) PERIOD 2005-2009
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-01)In today’s complex and ever changing world, business enviroment keeps changing.Dynamic environment will force firms to adapt with it, or else they are going to suffer. Every change affects the capabilities of firm to survive ... -
PENGARUH SERVICESCAPE DAN KUALITAS KOMUNIKASI KARYAWAN TERHADAP LOYALITAS NASABAH MELALUI KEPUASAN NASABAH BANK MANDIRI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-04)The purpose of this study was to examine direct and indirect effects of an integrated model of servicescape and personal communication quality upon customer loyalty, and considered customer satisfaction as intervening ... -
TRADEOFF OR PECKING ORDER: CAPITAL STRUCTURE POLICY SUITABLE FOR INDONESIAN FINANCIALLY DISTRESSED FIRMS
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Master Of Management, 2011-04-01)Most of the previous studies have analyzed the valididty of Tradeoff and Pecking order not in the context of financial distress. The study of Liang and Bathala (2009) have already analyzed the validity of Tradeoff and ... -
Factors Influencing Dividend Payout Ratio of Non- Finance Sector in Indonesia
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-05-24)This research aims to explore the effects of return on assets, net profit margin, current ratio, debts to total assets, debts to equity ratio, assets growth and company size toward dividend payout ratio among the non-finance ... -
INFLUENCE OF SERVICE QUALITY, FOOD QUALITY, RESTAURANT AMBIENCE, AND PRICE ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AT THE FU YUAN PALACE RESTAURANT IN MEX BUILDING, SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-07-07)The main objectives of this study were to identify attributes that influence customer satisfaction and determine their relationships with customer satisfaction. The variables included in this research are service quality, ... -
PENGARUH BRAND UNIQUENESS, SELF-EXPRESSIVE, PRESTIGE OF THE BRAND, HEDONIC BRAND, DAN CONSUMER’S EXTRAVERSION TERHADAP BEHAVIORAL INTENTION YANG DIINTERMEDIASI OLEH BRAND PASSION PADA SEPEDA MEREK “AGENT SERIES” DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-07-15)Brand passion can be defined as “a primarily affective, extremely positive attitude toward a specific brand that leads to emotional attachment and influences relevant behavioral factors” (Bauer, 2007). If the consumer can ...