Browsing Theses (Man) by Title
Now showing items 34-53 of 146
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ANALISIS PENGARUH PHYSICAL ENVIRONMENT QUALITY TERHADAP CUSTOMER LOYALTY MELALUI PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA PELANGGAN RESTORAN DE SOEMATRA 1910 DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-19)In 2018, Indonesia's population growth increased by 3.1 million in the fourth quarter of 2018 with a total population of about 265 million inhabitants. This is dominated by middle and upper class population so that population ... -
ANALISIS PENGARUH QUALITY OF FOOD, QUALITY OF SERVICE, QUALITY OF PHYSICAL ENVIRONMENT MELALUI CUSTOMER PRECIEVED VALUE TERHADAP CUSTOMER SATISFACTION DAN REPURCHASE INTENTION DI RESTORAN O’REILLYS MANADO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-12-10)Penelitian ini dibuat untuk melihat faktor-faktor yang mempengaruhi tingkat Repurchase Intention dan Customer Satisfaction yang dipengaruhi melalui customer perceived value oleh quality of food, quality of service, dan ... -
Analisis pengaruh restaurant environmental cues dan non-environmental cues terhadap customer satisfaction dalam membentuk customer loyalty yang dimoderasi oleh motivation pada pelanggan De Mandailing Café and Eatery Jemursari Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-12-18)Perkembangan pesat yang terjadi pada sektor makanan dan minuman menciptakan peluang bagi pengusaha restoran. Hal ini didorong oleh perubahan seperti gaya hidup (lifestyle) bagi masyarakat di kota besar yang sering makan ... -
Analisis pengaruh service quality, food quality, atmospherics, authencity (food), authencity (atmospheric) terhadap positive emotion, value dan behavioral intention pada pelanggan restoran Korea Myoung Ga di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-12-18)Kemunculan Korean Wave pertama kali ditandai dengan kehadiran drama-dramanya yang berhasil memikat penonton Indonesia. Maraknya drama-drama Korea yang masuk ke Indonesia seakan membuka jalan baru untuk kebudayaan Korea ... -
Analisis pengaruh store attributes terhadap perceived relationship investment, perceived relationship quality, dan attitudinal loyalty dari pelanggan Metro Department Store di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2021-01-20)Pertumbuhan bisnis ritel di Indonesia menunjukkan angka yang cukup signifikan. Dalam hal ini menuntut perusahaan ritel untuk dapat memenuhi kebutuhan pelanggan dan menyesuaikan keinginan pelanggan sehingga perusahaan harus ... -
ANALISIS PENGARUH UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY 2 (UTAUT 2) TERHADAP INTENTION TO REUSE DAN REUSE BEHAVIOR PADA PENGGUNA OVO DI SURABAYA
(2020-01-16)Nowadays the development of information technology is so rapid making community activities increasingly facilitated. One of the technologies that most plays a role in this convenience is fintech. One of the companies ... -
ANALISIS PENGARUH VARIABEL ENVIRONMENTAL CUES, NONENVIRONMENTAL CUES DAN AESTHETIC LABOR TERHADAP BEHAVIORAL INTENTION MELALUI EMOTIONAL RESPONS PADA PELANGGAN RESTORAN DOMICILE KITCHEN LOUNGE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-12-11)Indonesia is the fourth most populous country in the world. By 2017 the total population is about 260 million people with a larger middle class level, so population density encourages industry growth in the food and ... -
ANALISIS PENGARUH VARIABEL INFORMATION QUALITY, SYSTEM QUALITY, VIRTUAL INTERACTIVITY, DAN REWARDS TERHADAP BRAND LOYALTY MELALU CUSTOMER ENGAGEMENT PADA SITUS TRAVELOKA DI SURABAYA
(2018-01-08)In the era of globalization technological development is very close to the needs of everyday people. Many marketers take advantage of the Internet along with technological advances to market their products. The Internet ... -
ANALISIS PENGARUH VARIABEL PRODUCT QUALITY, SALES SERVICE QUALITY, TECHNICAL REPAIR SERVICE SUPPORT DAN COMPLAINT HANDLING SERVICE TERHADAP CUSTOMER LOYALTY MELALUI TRUST IN THE SUPPLIER PADA PRODUK HARS DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-12-13)In Indonesia economic growth and populations with more productive age than the current number of jobs available. This triggers in particular the youth to create their own opportunities by opening a business. Mostly ... -
ANALISIS PENGARUH VARIABEL SERVICESCAPE TERHADAP OVERALL QUALITY OF LIFE MELALUI VARIABEL AFEKSI PADA PELANGGAN RESTORAN DOMICILE KITCHEN & LOUNGE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-21)The Food and Beverage Industry is a priority sub-sector in 2018. The subsector is expected to be the driving force for achieving the non-oil and gas industry growth target in 2018, which is 5.67 percent. Along with the ... -
ANALISIS PENGARUH VARIABEL SOCIAL BENEFIT, SOCIAL COST, ACCESS QUALITY, VENUE QUALITY, DAN EVENT QUALITY TERHADAP REVISIT INTENTION MELALUI SATISFACTION PADA EVENT JAZZ GUNUNG BROMO DI JAWA TIMUR
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-01-18)The music sector has been designated as priority sector by Badan Ekonomi Kreatif of Indonesia, a state agency that deals with the development of the music industry. Therefore, this development makes the music industry a ... -
ANALISIS PENGARUH VARIABEL STORE NOVELTY, STORE DESIGN PLEASURE DAN RETAIL PRICE TERHADAP BRAND LOYALTY MELALUI CUSTOMER SATISFACTION PADA STORE CHARLES & KEITH DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-01-08)Fashion industry is currently growing rapidly along with the times, this of course, the impact of competitive competition in the fashion industry market. It is undeniable that Indonesians tend to prefer foreign-made ... -
ANALISIS PENGARUH VARIABLE CONSTRUED EXTERNAL IMAGE, PERCEIVED SALESPERSON CHARACTERISTICS, PERCEIVED COMPANY CHARACTERISTICS TERHADAP CUSTOMER EXTRA ROLE BEHAVIORS MELALUI CUSTOMER COMPANY IDENTIFICATION PADA PELANGGAN HYPERMART DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-10)The rapid development of people's lifestyles and increasingly fierce industrial competition resulted in several retail companies having to close outlets and even declared bankrupt. Hypermart is one from the companies ... -
ANALISIS PENGARUH VARIETY OF SELECTION, PRICE ATTRIBUTE, SENSORY ATTRIBUTE, PROMOTIONAL APPROACHES, DAN PHYSICAL STIMULI TERHADAP IMPULSE BUYING MELALUI POSITIVE EMOTION DAN HEDONIC SHOPPING VALUE PADA PELANGGAN TOKO H&M DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-09)Pruchasing power in Indonesia is the factor that can support Fashion Retailers to be developing. As time progresses, consumers needs are increasingly varied too. Consumers often face the choice of purchasing goods without ... -
ANALISIS RETENSI PELANGGAN MELALUI DIMENSI KUALITAS LAYANAN, KUALITAS PRODUK, DAN KEPUASAN PELANGGAN MENGGUNAKAN ANALYTICAL HIERARCHY PROCESS (AHP) PADA 3 RESTORAN CEPAT SAJI DI SURABAYA (STUDI KASUS: CARL’S JR., BURGER KING, DAN MCDONALD’S)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-09)Fast food restaurants are one of the most popular types of restaurants in Indonesian society. The shift in perception of the community that eating at fast food restaurants is more prestigious than eating at home has ... -
ANALISIS TEORI KOMITMEN-KEPERCAYAAN BERDASARKAN PERSEPSI MAHASISWA STRATA-1 UNIVERSITAS PELITA HARAPAN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-01-01)Universitas Pelita Harapan Surabaya has faced a decrease in the number of applicants in their third year of operation. It is questioned by the management whether this problem is caused by the lack of commitment and trust ... -
ANALISIS VARIABEL-VARIABEL YANG MEMPENGARUHI EMPOWERMENT, PARTICIPATION, WORKING CONDITION, REWARD, RECOGNITION, TEAM WORK TERHADAP JOB SATISFACTION DAN PADA AKHIRNYA JOB LOYALTY KARYAWAN RUMAH SAKIT GIGI DAN MULUT NALA HUSADA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-11-10)With the continued development of the dental health service system in Indonesia, it is very important for the community to get the best dental health services from competent medical practitioners. Nala Husada Dental ... -
A CASE STUDY ON PRINCIPAL’S SERVANT LEADERSHIP STYLE AT EAST SURABAYA CHRISTIAN HIGH SCHOOL, SURABAYA, INDONESIA
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Master Of Management, 2015-04-15)Servant leadership is an interesting study topic that is widely studied after Rober Greenleaf stated about servant leadership in 1970. Since then, quantitative and qualitative studies had been done earlier to examine the ... -
CORRELATION AND VOLATILITY STOCK MARKETS AT JAPAN, USA, AND UK
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Master Of Management, 2010-09-03)This study discusses the correlation and volatility of the Nikkei index, Dow Jones and FTSE in the year 2006 - June 2010 by using the GARCH model is GARCH (1,1) for both contemporaneous and dynamic volatility volatility ... -
DAMPAK KOMITMEN ORGANISASIONAL, ROLE STRESSOR DAN BURNOUT TERHADAP TURNOVER INTENTION PADA AUDITOR DI KANTOR AKUNTAN PUBLIK PHAF DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-01-01)Turnover intention merupakan salah satu masalah yang dihadapi oleh kantor akuntan publik. Banyak faktor yang menyebabkan terjadinya turnover intention meliputi mentoring, flexible work arrangement, komitmen organisasional, ...