Browsing Theses (Man) by Issue Date
Now showing items 41-60 of 146
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DAMPAK KOMITMEN ORGANISASIONAL, ROLE STRESSOR DAN BURNOUT TERHADAP TURNOVER INTENTION PADA AUDITOR DI KANTOR AKUNTAN PUBLIK PHAF DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-01-01)Turnover intention merupakan salah satu masalah yang dihadapi oleh kantor akuntan publik. Banyak faktor yang menyebabkan terjadinya turnover intention meliputi mentoring, flexible work arrangement, komitmen organisasional, ... -
Pengaruh Customer Satisfaction dan Perceived Value Terhadap Customer Loyalty Dengan Moderasi Switching Cost Pada Pengguna iPad di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-01-01)Penelitian ini ditujukan untuk mengetahui pengaruh customer satisfaction dan perceived value yang di moderasi oleh switching cost terhadap pengguna iPad di Surabaya. sampel yang digunakan dalam penelitian ini adalah 140 ... -
Pengaruh Relationship Banking, Karakteristik Borrower-Lender dan Loan Contract Pada Kredit Korporasi di Asia Pasifik Periode 2006-2010
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-01-01)Penelitian ini untuk menguji apakah relationship banking, karakteristik borrower-lender dan loan contract berpengaruh terhadap pemberian loan pricing kredit korporasi di Asia pasifik periode 2006-2010. Teknik analisa ... -
PENGARUH KUALITAS PRODUK, CITRA MEREK, DAN PROMOSI MELALUI KEPUTUSAN PEMBELIAN TERHADAP KEPUASAN PELANGGAN PADA SAMSUNG GALAXY S4 DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-03-01)The era of globalization as it is today, mobile phones have become a basic necessity for everyone. Even the functions of this mobile phones not only as a communication tool, but this function has been shifted as lifestyle ... -
PENGARUH MARKETING MIX TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA HOTEL ELMI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-05-27)Marketing mix, customer satisfaction and customer loyalty represent a linear relationship among variables, by giving customer memorable experiences hotel operators can build emotional feelings toward their customers and ... -
PENGARUH CUSTOMER EXPERIENCE TERHADAP REPURCHASE INTENTION MELALUI MEDIASI EXPERIENTIAL VALUE PADA PIZZA HUT DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-05-27)Recent trends in the restaurant industry are not only focusing on the quality of food served but also to the dining experience provided by the consumption process. This experience represents customer experience which ... -
PENGARUH EXPERIENTIAL MARKETING DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA STARBUCKS DI SURABAYA
(2013-05-27)Minum kopi sudah menjadi suatu gaya hidup dalam masyarakat. Bertambahnya gerai-gerai coffee house di Surabaya menandakan banyaknya peluang usaha di bisnis tersebut. Bukan hanya pemain lama seperti Starbucks, tetapi banyak ... -
PENGARUH KUALITAS LAYANAN DAN ATMOSFIR TERHADAP LOYALITAS MELALUI KEPUASAN KONSUMEN PADA BUTIK HOTEL ARTOTEL DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-05-31)Boutique hotel comes to Surabaya in the middle of 2012. Artotel Surabaya brings a new boutique hotel concept, art hotel. This hotel refers to the real boutique hotel concept introduced by Ian Schrager in 1980’s.It’s not ... -
PENGARUH GAYA KEPEMIMPINAN, BUDAYA ORGANISASI DAN KEPUASAN KERJA TERHADAP KINERJA GURU DI SEKOLAH CIPUTRA SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-06-03)Teacher performance becomes main attention as it contributes to a significant impact on the qualified education. Several factors can affect the performance of teachers in demonstrating their roles and responsibilities ... -
Pengaruh Komitmen Organisasional terhadap Kepuasan Kerja Karyawan dan Turnover Intention di PT.X
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-06-03)Nowadays, organization needs to maintain their qualified employees in order to survive in high competition environment. Organizational commitment has high influence to make employee stay at organization. There are three ... -
PENGARUH KEPERCAYAAN, KOMITMEN, DAN KOMUNIKASI TERHADAP LOYALITAS WALI MURID MELALUI KEPUASAN PELANGGAN DI PAUD DAN TK BUAH HATI SIDOARJO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-06-03)There is a phenomena in the society, in which there are so many new schools. This new school does not close possibility the appearance of competition among schools. School must be able to give better service from other ... -
PENGARUH SERVICE QUALITY DAN PERCEIVED VALUE TERHADAP LOYALITAS KONSUMEN MELALUI KEPUASAN KONSUMEN PADA KONSUMEN LENDING DI PT. BPR ARMINDO KENCANA DI MALANG
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-06-19)Di tengah persaingan yang semakin ketat antara lembaga-lembaga penyedia jasa keuangan, konsumen lending memiliki banyak pilihan antara memilih jasa keuangan dari bank-bank umum, BPR, koperasi, maupun lembaga keuangan ... -
PENGEMBANGAN INNOVATIVE SKILL MELALUI KEPEMIMPINAN PERUBAHAN ORGANIZATIONAL CULTURE DAN COLLABORATION BEHAVIOUR (Action Research: PT PETROJAYA BORAL PLASTERBOARD)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-12-18)The vision and mission of an organization created as a goal to be achieved in every company in the business and anticipate the behaviour of the global economy, particularly the increasingly fierce market competition in ... -
THE EFFECT OF PRICE PERCEPTION AND VULNERABILITY TO CUSTOMER LOYALTY AND INTENTIONS TO SWITCH THROUGH PRICE OFFER FAIRNESS, PRICING PROCEDURE FAIRNESS, SATISFACTION WITH DEALER SERVICE, CAR UPON DELIVERY, AND PURCHASE ON TOYOTA CUSTOMER IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-01)The purpose of this reserch is to know and analyze the the effect of price perception and vulnerability to customer loyalty and intentions to switch through price offer fairness, pricing procedure fairness, satisfaction ... -
PENGARUH ABOVE THE LINE DAN BELOW THE LINE TERHADAP BUYING DECISION MELALUI BUYING INTENTION YANG DIMODERASI COMPETITOR ADVERTISING PADA MOTOR YAMAHA MIO GT DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-01) -
The Influence of SITEQUAL on E-loyalty through Customer E-Satisfaction of Indonesian Airlines Website
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-01)Penelitian ini dilakukan untuk melihat pengaruh faktor CAMELS sebagai alat ukur kesehatan bank yang diproksikan dengan variabel variabel Capital Adequacy Ratio (CAR), Non-Performing Loan (NPL), Komisaris Independen (KI), ... -
PENGARUH IMAGE DAN EXPERIENTIAL MARKETING TERHADAP CUSTOMER LOYALTY MELALUI TRUST DAN CUSTOMER SATISFACTION PADA GARUDA INDONESIA AIRLINES DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-01)Penelitian ini bertujuan untuk mengetahui menguji dan menganalisis pengaruh Image terhadap trust, menguji dan menganalisis pengaruh Experiential marketing terhadap customer satisfaction, menguji dan menganalisis pengaruh ... -
The Influence of the Financial Performance on Banks Bond’s rating in Indonesia.
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-01)Bank is institution that is able to channel back the funds held by surplus economic units to economic units that require or deficit funding. Therefore, in order to run smoothly the banking institutions had to work well. ... -
ANALISIS DISKRIMINAN : FUNGSI RASIO KEUANGAN SEBAGAI MODEL PREDIKSI PADA PERUSAHAAN PERBANKAN EMPLOYEE STOCK OWNERSHIP PROGRAM (ESOP) & (NON - ESOP) DI BURSA EFEK INDONESIA PERIODE 2010 - 2012
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-01)Employee Stock Ownership Plan ( ESOP ) is a stock ownership program for employees who are giving or selling company shares to employees with a limited number which aims to improve the performance of the company . ... -
PENGARUH KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KINERJA KONTEKSTUAL MELALUI PEMBERDAYAAN KARYAWAN DAN MOTIVASI BERPRESTASI DI SILOAM HOSPITALS SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-01)Tranformational leadership is a predictor which has a very important role in individual or organizational performance achievement in relation to enhance individual employee performance. This leadership can compensate in ...