Browsing Theses (Man) by Author "WILUDJENG, NANDJAR"
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PENGARUH SERVICESCAPE DAN KUALITAS KOMUNIKASI KARYAWAN TERHADAP LOYALITAS NASABAH MELALUI KEPUASAN NASABAH BANK MANDIRI DI SURABAYA
WILUDJENG, NANDJAR (Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-04)The purpose of this study was to examine direct and indirect effects of an integrated model of servicescape and personal communication quality upon customer loyalty, and considered customer satisfaction as intervening ...