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A CASE STUDY ON PRINCIPAL’S SERVANT LEADERSHIP STYLE AT EAST SURABAYA CHRISTIAN HIGH SCHOOL, SURABAYA, INDONESIA
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Master Of Management, 2015-04-15)
Servant leadership is an interesting study topic that is widely studied after Rober Greenleaf stated about servant leadership in 1970. Since then, quantitative and qualitative studies had been done earlier to examine the ...
Analisis pengaruh fulfillment, responsiveness, website design, privacy terhadap loyalty melalui trust dan satisfaction pada pelanggan Tokopedia di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-12-18)
Seiring dengan perkembangan teknologi dan tingginya arus globalisasi, membawa dampak yang luar biasa bagi banyak orang di dunia. Berkembanganya teknologi informasi yang kian cepat, menyebabkan peranan telekomunikasi menjadi ...
PENGARUH GREEN PRODUCT QUALITY DAN GREEN BRAND IMAGE TERHADAP CONSUMER LOYALTY MELALUI GREEN SATISFACTION, GREEN BRAND EQUITY DAN GREEN TRUST PADA PRODUK THE BODY SHOP DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-07-25)
THE EFFECT OF PRICE PERCEPTION AND VULNERABILITY TO CUSTOMER LOYALTY AND INTENTIONS TO SWITCH THROUGH PRICE OFFER FAIRNESS, PRICING PROCEDURE FAIRNESS, SATISFACTION WITH DEALER SERVICE, CAR UPON DELIVERY, AND PURCHASE ON TOYOTA CUSTOMER IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-01)
The purpose of this reserch is to know and analyze the the effect of price
perception and vulnerability to customer loyalty and intentions to switch through
price offer fairness, pricing procedure fairness, satisfaction ...
Analisis faktor-faktor yang mempengaruhi customer commitment dan customer loyalty pelanggan jasa sistem erp pt. Global industri teknologi solusi (pt. Gits) Di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-12-18)
Perkembangan teknologi Enterprise Resource Planning atau ERP memberikan peluang bagi perusahaan jasa ERP di Indonesia secara khusus di Kota Surabaya. Perkembangan ini juga didorong oleh kebutuhan para pelaku industri ...
PENGARUH GAYA KEPEMIMPINAN, BUDAYA ORGANISASI DAN KEPUASAN KERJA TERHADAP KINERJA GURU DI SEKOLAH CIPUTRA SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-06-03)
Teacher performance becomes main attention as it contributes to a
significant impact on the qualified education. Several factors can affect the
performance of teachers in demonstrating their roles and responsibilities ...
HUBUNGAN FAKTOR INTERNAL INDIVIDU, FAKTOR EKSTERNAL, SKILL OBSOLESCENCE, DAN INTENTION TO LEAVE PADA PROFESIONAL TEKNOLOGI INFORMASI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-01-01)
Skill obsolescence is not a new phenomenon and has become an important issue along with the rapid technological advances. Skill obsolescence creates a pressure that led to the emergence of professional intention to leave. ...
Analisi pengaruh dimensi online covenience terhadap customer satisfaction dan behavioral intention pelanggan Tokopedia di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-12-18)
Perkembangan teknologi di era globalisasi saat ini telah mengalami peningkatan yang begitu cepat dan pesat. Perkembangan teknologi telah mempengaruhi gaya hidup individu ke arah yang lebih modern dengan mengikuti perkembangan ...
PERAN ENTERPRISE RISK MANAGEMENT DALAM HUBUNGAN RASIO CAMELS TERHADAP KINERJA PERBANKAN YANG TERDAFTAR DI BEI
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-12-13)
Trust is the key business of banking. The crisis of '98 caused customers'
trust in the bank to disappear and was marked by the withdrawal of massive
deposits (rush). To maintain customer confidence, banks must maintain ...
ANALISIS PENGARUH VARIABEL STORE NOVELTY, STORE DESIGN PLEASURE DAN RETAIL PRICE TERHADAP BRAND LOYALTY MELALUI CUSTOMER SATISFACTION PADA STORE CHARLES & KEITH DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-01-08)
Fashion industry is currently growing rapidly along with the times, this
of course, the impact of competitive competition in the fashion industry market. It
is undeniable that Indonesians tend to prefer foreign-made ...