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THE EFFECT OF PRICE PERCEPTION AND VULNERABILITY TO CUSTOMER LOYALTY AND INTENTIONS TO SWITCH THROUGH PRICE OFFER FAIRNESS, PRICING PROCEDURE FAIRNESS, SATISFACTION WITH DEALER SERVICE, CAR UPON DELIVERY, AND PURCHASE ON TOYOTA CUSTOMER IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-01)
The purpose of this reserch is to know and analyze the the effect of price
perception and vulnerability to customer loyalty and intentions to switch through
price offer fairness, pricing procedure fairness, satisfaction ...
THE INFLUENCE OF STUDENT’S EXPECTATION, PERCEIVED UNIVERSITY QUALITY, PERCEIVED BRAND ORIENTATION AND PERCEIVED VALUE ON STUDENT’S SATISFACTION
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Master Of Management, 2014-11-01)
The increasing popularity of international program offered by universities in Surabaya has raised a concern whether the students have already satisfied of what the universities have offered to them. With the student’s ...