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PENGARUH INTERACTION WITH OTHER CUSTOMERS, CELEBRITY IMAGE, SERVICE QUALITY, ATMOSPHERE DAN PRODUCT QUALITY TERHADAP POSITIVE EMOTIONS UNTUK MENINGKATKAN LOYALTY PADA COTTON INK STORE DI JAKARTA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2020-01-08)
Fashion is a thing that must be had in every individual, and very active role in everyday life. One of Cotton Ink, Cotton Ink is a local Indonesian fashion brand that attracts the attention of its customers, Cotton Ink ...
PENGARUH KUALITAS LAYANAN, PERCEIVED VALUE TERHADAP KEPUASAN PELANGGAN DAN NIAT PEMBELIAN ULANG PADA HERBALIFE PLAZA SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-17)
Herbalife began marketing its products in Indonesia in 1998 with the launch of 19 new products. Some excellent products owned by Herbalife like Nutritional Shake Mix, Multivitamin Complex, Personalized Protein Powder , ...
ANALISIS RETENSI PELANGGAN MELALUI DIMENSI KUALITAS LAYANAN, KUALITAS PRODUK, DAN KEPUASAN PELANGGAN MENGGUNAKAN ANALYTICAL HIERARCHY PROCESS (AHP) PADA 3 RESTORAN CEPAT SAJI DI SURABAYA (STUDI KASUS: CARL’S JR., BURGER KING, DAN MCDONALD’S)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-09)
Fast food restaurants are one of the most popular types of restaurants in
Indonesian society. The shift in perception of the community that eating at fast food
restaurants is more prestigious than eating at home has ...
ANALISA PENGARUH PRODUCT QUALITY, SERVICE QUALITY, PRICE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA PENGGUNA MOBIL HONDA MOBILIO DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2020-01-06)
In 2017 the automotive world will become one of the pillars of the national economy and industry. The contribution of the automotive sector in sustaining the national economy and industry has ranked third. Thus the automotive ...
Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan Melalui Kepercayaan Pelanggan dan Kepuasan Pelanggan Pada Apotek di Manado
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-07-25)
Customer loyalty has become an important thing for any companies which
want to have stable growth. Customer which are satisfied and trust the service
quality of a company tend to become loyal to the company. Pharmacies ...
PENGARUH SERVICE QUALITY DAN PERCEIVED VALUE TERHADAP LOYALITAS KONSUMEN MELALUI KEPUASAN KONSUMEN PADA KONSUMEN LENDING DI PT. BPR ARMINDO KENCANA DI MALANG
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-06-19)
Di tengah persaingan yang semakin ketat antara lembaga-lembaga penyedia jasa keuangan, konsumen lending memiliki banyak pilihan antara memilih jasa keuangan dari bank-bank umum, BPR, koperasi, maupun lembaga keuangan ...
PENGARUH EXPERIENTIAL MARKETING DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA STARBUCKS DI SURABAYA
(2013-05-27)
Minum kopi sudah menjadi suatu gaya hidup dalam masyarakat. Bertambahnya gerai-gerai coffee house di Surabaya menandakan banyaknya peluang usaha di bisnis tersebut. Bukan hanya pemain lama seperti Starbucks, tetapi banyak ...
THE INFLUENCES OF SERVICE QUALITY TOWARD PERCEIVED VALUE AND STUDENT SATISFACTION WHICH AFFECT LOYALTY AND WORD-OF-MOUTH (WOM)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-01-01)
The literature reveals that higher institutions are becoming more aware of
the importance of Service Quality. This research study examines how service
quality influences perceived value and student satisfaction in affecting ...