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PENGARUH CUSTOMER EXPERIENCE TERHADAP REPURCHASE INTENTION MELALUI MEDIASI EXPERIENTIAL VALUE PADA PIZZA HUT DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-05-27)
Recent trends in the restaurant industry are not only focusing on the
quality of food served but also to the dining experience provided by the
consumption process. This experience represents customer experience which ...
TRADEOFF OR PECKING ORDER: CAPITAL STRUCTURE POLICY SUITABLE FOR INDONESIAN FINANCIALLY DISTRESSED FIRMS
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Master Of Management, 2011-04-01)
Most of the previous studies have analyzed the valididty of Tradeoff and Pecking order not in the context of financial distress. The study of Liang and Bathala (2009) have already analyzed the validity of Tradeoff and ...
PENGARUH BRAND UNIQUENESS, SELF-EXPRESSIVE, PRESTIGE OF THE BRAND, HEDONIC BRAND, DAN CONSUMER’S EXTRAVERSION TERHADAP BEHAVIORAL INTENTION YANG DIINTERMEDIASI OLEH BRAND PASSION PADA SEPEDA MEREK “AGENT SERIES” DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-07-15)
Brand passion can be defined as “a primarily affective, extremely positive attitude toward a specific brand that leads to emotional attachment and influences relevant behavioral factors” (Bauer, 2007). If the consumer can ...
Analisis pengaruh environment, frontline personnel, moments of truth, product offerings terhadap customer loyalty melalui customer experience quality dan relationship quality pada nasabah Nobu Bank di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-12)
Dunia manufaktur dan jasa mengalami perkembangan yang sangat cepat dari tahun ke tahun. Dalam persaingan yang semakin ketat dan banyaknya saingan dalam dunia jasa, mendorong kepada setiap penyedia jasa untuk lebih berinovasi. ...
ANALISIS PENGARUH IMAGE DAN EXPERIENTIAL MARKETING TERHADAP CUSTOMER LOYALTY MELALUI TRUST DAN CUSTOMER SATISFACTION PADA ARTTOUR TOUR AND TRAVEL SERVICES DI SURABAYA DAN SIDOARJO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-01-07)
Tourism is a fast-growing industry and also prospective to the future.
Many emerging companies engaged in tourism. According to Muljadi (2009: 13)
there are tourism facilities and infrastructure. Included in tourism ...
ANALISIS HUBUNGAN JOB DEMANDS, JOB RESOURCES, BURNOUT TERHADAP EMPLOYEE PERFORMANCE DAN EMPLOYEE MOTIVATION SEBAGAI VARIABEL MODERASI DI SEKOLAH MENENGAH KEJURUAN NEGERI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-11-13)
Menristekdikti Prof. M. Nasir revealed that the quality of teachers in Indonesia
still needs to be improved. According to him there is still a gap because The industry is
not getting the human resources in accordance ...
Analisis Pengaruh Knowledge, Brand Ambassador Religiosity, Subjective Norm, Product Quality dan Advertising terhadap Repurchase Intention melalui Attitudes towards Halal Cosmetic Products Pelanggan Kosmetik Wardah di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2020-01-08)
Beauty has always been a favorite of every woman to be more charming and confident. In fact, each region has a different understanding and standard of beauty. To look beautiful, many ways can be done by women. One of them ...
“PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN TRANSAKSIONAL ATASAN LANGSUNG TERHADAP TURNOVER INTENTION : PERAN MEDIASI TINGKAT KETERLIBATAN KARYAWAN”
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Master Of Management, 2015-04-29)
This paper sets out to examine the effect leadership style transformational and transactional immediate supervisor with employee engagement and turnover intention. The collecting data using a structured questionnaire to ...
PENGARUH PERCEIVED SERVICE QUALITY DAN PERCEIVED E-SERVICE QUALITY TERHADAP WORD OF MOUTH DAN REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION PADA PELANGGAN GO-RIDE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-23)
Pentingnya peran transportasi dalam pembangunan negara, tampaknya masih
diwarnai dengan karakteristik transportasi Indonesia yang dihadapkan pada kualitas
pelayanan yang rendah, dan kuantitas atau cakupan pelayanan yang ...
ANALISIS PENGARUH BAURAN PEMASARAN ECERAN, HARAPAN PELANGGAN DAN STORE IMAGE TERHADAP STORE LOYALTY PADA TOKO BUKU NUSANTARA DI BOJONEGORO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2012-02-03)
Looking at the number of bookstores in Bojonegoro that is getting larger,
the competition in that business becomes tighter and more difficult. As a business
person in a bookstore in Bojonegoro, the owner of Nusantara ...