Search
Now showing items 11-19 of 19
Pengaruh Customer Satisfaction dan Perceived Value Terhadap Customer Loyalty Dengan Moderasi Switching Cost Pada Pengguna iPad di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-01-01)
Penelitian ini ditujukan untuk mengetahui pengaruh customer satisfaction dan perceived value yang di moderasi oleh switching cost terhadap pengguna iPad di Surabaya. sampel yang digunakan dalam penelitian ini adalah 140 ...
Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan Melalui Kepercayaan Pelanggan dan Kepuasan Pelanggan Pada Apotek di Manado
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-07-25)
Customer loyalty has become an important thing for any companies which
want to have stable growth. Customer which are satisfied and trust the service
quality of a company tend to become loyal to the company. Pharmacies ...
PENGARUH MARKETING MIX TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA HOTEL ELMI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-05-27)
Marketing mix, customer satisfaction and customer loyalty represent a linear relationship among variables, by giving customer memorable experiences hotel operators can build emotional feelings toward their customers and ...
THE EFFECT OF PERCEIVED USEFULNESS, EASEMOF USE, SERVICE QUALITY AND APPLICATION QUALITY ON CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY OF GRAB CAR IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-10)
The Economic growth and development in ASEAN has led to urbanization, rising incomes,
growing middle class, increases in consumer spending, higher living expectations and changing
consumer habits. Better wealth and ...
ANALISIS PENGARUH QUALITY OF FOOD, QUALITY OF SERVICE, QUALITY OF PHYSICAL ENVIRONMENT MELALUI CUSTOMER PRECIEVED VALUE TERHADAP CUSTOMER SATISFACTION DAN REPURCHASE INTENTION DI RESTORAN O’REILLYS MANADO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-12-10)
Penelitian ini dibuat untuk melihat faktor-faktor yang mempengaruhi tingkat Repurchase Intention dan Customer Satisfaction yang dipengaruhi melalui customer perceived value oleh quality of food, quality of service, dan ...
PENGARUH MALL RECREATION, MALL INTERIOR DAN MALL STAFF TERHADAP CUSTOMER LOYALTY MELALUI MALL VALUE DAN CUSTOMER SATISFACTIOIN PADA LENMARC MALL DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-12-12)
Dalam perkembangan masa kini, pusat belanja dengan tipe bangunan yang bertingkat yang disertai dengan ruang-ruang sosial di dalamnya atau yang sering disebut pusat belanja semakin marak. Selain jumlahnya yang mengalami ...
Pengaruh Product Quality Terhadap Customer Loyalty Melalui Customer Satisfaction Pada Produk BlackBerry Di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-01)
Blackberry become popular lately due to feature of the Blackberry call
BBM. To improve and maintain the popularity of the Blackberry, then we conduct
research to know whether the that product quality from Blackberry ...
PENGARUH PERCEIVED SERVICE QUALITY DAN PERCEIVED E-SERVICE QUALITY TERHADAP WORD OF MOUTH DAN REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION PADA PELANGGAN GO-RIDE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-23)
Pentingnya peran transportasi dalam pembangunan negara, tampaknya masih
diwarnai dengan karakteristik transportasi Indonesia yang dihadapkan pada kualitas
pelayanan yang rendah, dan kuantitas atau cakupan pelayanan yang ...
PENGARUH EXPERIENTIAL MARKETING DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA STARBUCKS DI SURABAYA
(2013-05-27)
Minum kopi sudah menjadi suatu gaya hidup dalam masyarakat. Bertambahnya gerai-gerai coffee house di Surabaya menandakan banyaknya peluang usaha di bisnis tersebut. Bukan hanya pemain lama seperti Starbucks, tetapi banyak ...