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IDENTIFIKASI SERVICE QUALITY HYPERMART DI SURABAYA DAN PENGARUHNYA TERHADAP PERILAKU PENGUNJUNG MENGGUNAKAN MODEL RETAIL SERVICE QUALITY SCALE (RSQS)
(Universitas Pelita Harapan Surabaya - Faculty Of Industrial Technology - Department Of Industrial Engineering, 2012-12-13)
Hypermart is one of modern retail category in Indonesia that has steady growth year by year. There are many new comers in this retail business setting. Consequently, the retailers today must differentiate themselves than ...