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ANALISIS TINGKAT KEPUASAN PENGGUNA JASA TERHADAP KUALITAS LAYANAN DI BADAN PERPUSTAKAAN DAN KEARSIPAN PROVINSI JAWA TIMUR
(Universitas Pelita Harapan Surabaya - Faculty Of Industrial Technology - Department Of Industrial Engineering, 2012-12-12)
Customer satisfaction can be measured by the success in providing quality services to the community. If the quality of service increase the level of satisfaction will be higher.
Based on data from the Division Head of ...