Browsing Final Project (IE) by Author "SIMATUPANG, ERIKA MEGAWATY CHRISTY"
Now showing items 1-1 of 1
-
ANALISIS ATRIBUT-ATRIBUT KUALITAS DI PENDIDIKAN TINGGI YANG MEMPENGARUHI MAHASISWA DALAM MELAKUKAN WORD OF MOUTH
SIMATUPANG, ERIKA MEGAWATY CHRISTY (Universitas Pelita Harapan Surabaya - Faculty Of Industrial Technology - Department Of Industrial Engineering, 2012-12-11)Decreasing of the number of students at UPH Surabaya (UPHS) indicated of the needs to improve the service quality. Service quality can determine the level of student satisfaction. UPHS student satisfaction has an influence ...