Browsing Final Project (IE) by Subject "Customers Satisfaction"
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“Analisis Kualitas Pelayanan Menggunakan Metode SERVQUAL Pada Perusahaan Daerah Air Minum (PDAM) Surya Sembada Kota Surabaya”
(Universitas Pelita Harapan Surabaya - Faculty Of Industrial Technology - Department Of Industrial Engineering, 2014-12-01)This research is a case study on Surya Sembada Municipal Waterworks Surabaya with "Service Quality Analysis Method Using SERVQUAL At the Perusahaan Daerah Air Minum (PDAM) Surya Sembada Surabaya". The method used in this ...