PERAN HASIL PENILAIAN KINERJA DAN IKLIM PSIKOLOGIS TERHADAP MOTIVASI KERJA (Studi Kasus pada Karyawan Guest Contact Hotel AmanusaBali)

Abstract

Bali has a special attraction and remains a tourist destination for local and foreign tourists. This causes the hotel business in the area is very attracting and the hotel developments in Bali are increasing as well. Human resource management plays an important role in the competition in hospitality business. This research is to examine and determine the influence of performance appraisal result and psychological climate on the guest contact employees’ work motivation at Hotel Amanusa Bali. The method used is a quantitative method, which are assessed through questionnaires. The scale of this studies that will be used is the scale of the psychological climate and work motivation scale, whereas the results of performance appraisal will use the employees’ scores data provided by the company. The respondent is guest contact employees as employees who deal directly with the hotel guest. The results showed that the performance appraisal results have a significant impact by 16.1%on work motivation, while the effect of psychological climate significantly by 77.9% on work motivation. The results of performance appraisal and psychological climate in this study affect on work motivation by 77.6% and the remaining are affected by other variables. Hotel Amanusa can increase the employees’ work motivation not only by improving the experience of the employee and work condition, but also byfixing the system of performance appraisal.