PENGUKURAN KINERJA FAKULTAS TEKNOLOGI INDUSTRI UPH SURABAYA BERDASARKAN KRITERIA MALCOLM BALDRIGE NATIONAL QUALITY AWARD

Abstract

The quality of an academic institution is affected by its own performance. A measurement of performance is needed to understand how well the academic institution perform. One method that can be done is using Malcolm Baldrige National Quality Award which has many common elements with BAN-PT accreditation. Performance measurement of FTI UPH Surabaya based on MBNQA began with distributing likert-scales questionnares, processed the data through reliability test and finally analized the development strategies by integrating SWOT analysis. The result of FTI UPH Surabaya performance measurement was 714.1 per 1000 or 71.4% for the total score. The lowest score from process category was 72.5% which obtained by Focus on Staff category. The results category score was only 64.8%. Subcategories that need attentions were Relationship with Staff Subcategory with score of 64.44% and Financial Result and Marketing Subcategory with score of 44.97%. Finally, the solution for FTI UPH Surabaya development were by doing compensation program like employee of the month, staff’s working satisfaction survey and also inovative marketing programs like opening an extra curricular class in schools.