THE EFFECTS OF ISO 9001:2008 QUALITY MANAGEMENT SYSTEM AND CORPORATE QUALITY CULTURE TOWARDS EMPLOYEE PERFORMANCE AT PT. ANEKA GAS INDUSTRI V, SIDOARJO
Abstract
To be able to continuosly improve, organizations currently are becoming
aware of the importance of quality management systems. One of the quality
management system practices is ISO 9001. PT. Aneka Gas Industri V, Sidoarjo
has implemented ISO 9001:2008 since 2009 and is willing to know the effects of
the certification. This study described the effects of Organizational Commitment,
and Procedures Implementation towards Corporate Quality Culture and Employee
Performance, individually and simultaneously. This study also evaluated the effect
of Corporate Quality Culture to Employee Performance.
One hundred eight employees out of 141 answered a self-constructred
questionnaire. Nine hypotheses were analyzed using the simple and multiple
regression models. The results of this study showdd that ISO 9001 Certification
Planning, Organizational Commitment, and Procedures Implementation
significantly affected Corporate Quality Culture and Employee Performance,
individually. Corporate Quality Culture significantly affected Employee
Performance. Only Procedures Implementation simultaneously and significantly
affected Corporate Quality Culture and Employee Performance.
The recommendation was to maintain the good implementation of work
procedures in order to increase culture of quality and performance of employees.
Trainings supporting ISO 9001 and employees skill or competences must be
conducted better. Employee commitment must also be emphasized, and
eventually, increase culture of quality and performance of employees.