| dc.description.abstract | To achieve better performance, organizations should be able to utilize its
resources including maximizing the human resource. One of the problems faced by
organizations in relation with human resource is high turnover rate. For the Small and
Medium Enterprises (SME) like Toko Emas Harapan, high turnover rate has been
encountered within a year. To decrease the turnover rate, several studies agreed that
the organization should define turnover intention among its employees. This study
determined the antecedents of turnover intention such as perceived organizational
support (POS) and affective commitment. It confirmed the mediating effect of
affective commitment in relation with POS and turnover intention.
One hundred twenty-eight employees out of 152 were willing to answer a
self-administered questionnaire. Four hypotheses were analyzed using the Structural
Equation Modeling with the software LISREL 8.80. The results of this study showed
that POS positively affected affective commitment. Affective commitment has a
negative effect on turnover intention. POS negatively affected on turnover intention.
Affective commitment is confirmed to be a mediating variable between POS and
turnover intention.
The recommendation was to increase POS (informal training, fairness, care,
values, and appreciation of good performance) so that it would achieve affective
commitment to lower the turnover intention of employees in Toko Emas Harapan
Surabaya. | en_US |
