Browsing Management by Author "Angelica, Thalia"
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Analisis pengaruh aesthetic performance, functional performance, hedonic satisfaction, utilitarian satisfaction terhadap customer loyalty melalui overall satisfaction pada pelanggan aplikasi Happyfresh di Surabaya = analysis of aesthetic performance, functional performance, hedonic satisfaction, utilitarian satisfaction towards customer loyalty through overall satisfaction on Happyfresh application customer in Surabaya
Angelica, Thalia (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2021-10-22)Perkembangan dari e-commerce di Indonesia kian meningkat setiap tahunnya. Hal ini juga turut memberikan dampak dimana persaingan dalam industri e-commerce menjadi semakin ketat setiap tahunnya. Dengan meningkatnya persaingan ...