Browsing Management by Subject "Kualitas Layanan"
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ANALISIS PENGARUH FAKTOR KUALITAS LAYANAN DAN KEPUASAN PELANGGAN TERHADAP MINAT BELI ULANG KONSUMEN ZARA CLOTHING DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-05-22)Perkembangan industry fashion di Indonesia sangat banyak dipengaruhi budaya Eropa dan Asia. Bisnis retail pakaian telah berkembang selama beberapa tahun terakhir. Era globalisasi disertai kemajuan teknologi memungkinka ... -
PENGARUH KUALITAS LAYANAN DAN ATMOSFIR TERHADAP LOYALITAS MELALUI KEPUASAN KONSUMEN PADA BUTIK HOTEL ARTOTEL DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-05-31)Boutique hotel comes to Surabaya in the middle of 2012. Artotel Surabaya brings a new boutique hotel concept, art hotel. This hotel refers to the real boutique hotel concept introduced by Ian Schrager in 1980’s.It’s not ...