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PENGARUH SERVICE QUALITY, PRODUCT QUALITY, INNOVATION, DAN PROMOTION TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION PADA CV EL SHADAY MARANATHA DI BALI
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-08-15)
Each company is required to compete so any company trying to win the
competition among them to create new innovations and the use of advanced
production technology in order to increase productivity to produce quality
products ...
THE EFFECT OF SERVICE QUALITY AND PERCEIVED QUALITY ON BRAND LOYALTY THROUGH PERCEIVED VALUE AND CUSTOMER SATISFACTION ON NIKE SHOES OUTLET IN DIPONEGORO SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-08-11)
Global apparel industry continues to grow at a healthy rate even though global economic
is facing a crisis now. Towards economy in terms of trade, employment, investment, and revenue
all over the world, apparel industry ...
ANALISIS PENGARUH ENVIRONMENTAL DAN NONENVIRONMENTAL TERHADAP CUSTOMER ENGAGEMENT DAN CUSTOMER LOYALTY PADA PELANGGAN ALFAMART DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-09-19)
The market of modern retail has been grown rapidly especially in Indonesia
as well as numbers of modern retail company. In Indonesia alone there are several
leaders of the market. Alfamart is one of the top two biggest ...
ANALISIS PENGARUH CORE BRAND CHARACTERISTICS MELALUI CORE BRAND LOYALTY, IN-STORE CHARACTERISTICS, DAN ECONOMIC DRIVERS TERHADAP CUSTOMERS’ STORE LOYALTY PADA PERUSAHAAN UD. SINAR MAS DI BANJARMASIN
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-08-08)
Retail store has very competitive markets. Nowadays, customers look for
added value that they get in the store, to determine them for being loyal customers.
As the furniture retailer, Sinar Mas must keep trying how to ...
ANALISIS PENGARUH SACRIFICE TERHADAP BEHAVIORAL INTENTION MELALUI SERVICE QUALITY, SERVICE VALUE, SATISFACTION UNTUK ACARA DWP PADA PENGUNJUNG DWP DARI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-11-28)
Nowadays, service-based industries have a huge and very competitive market in
Indonesia. Companies encouraged to keep being innovative to get customer satisfaction by
buying their products. For example, in entertainment ...
ANALISIS PENGARUH VARIABEL ENVIRONMENT CONSTRUCTS TERHADAP STORE LOYALTY MELALUI SELF-CONGRUITY DAN PRECEPTUAL CONSTRUCTS PELANGGAN DIANA CAKE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-08-12)
This study aimed to find out how the effect Physical design, atmosphere,
employee to Store Loyalty through Self-Congruity, Service Quality, Product
Quality, Prices for Diana Cake surabaya
The sample used in this study ...
THE EFFECT OF SERVICE QUALITY, PRODUCT QUALITY, GENERAL EXTERIOR, GENERAL INTERIOR ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY OF MCDONALD’S RESTAURANT BASUKI RAHMAT IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-12-02)
Food had become one of the most important factors in people’s life. One of
the largest food chain in the world, McDonald’s play a big role in food and
beverages business. McDonald’s contributes big aspect in worldwide ...
ANALISIS PENGARUH KUALITAS LAYANAN, KUALITAS PRODUK, NILAI YANG DIRASAKAN, DAN KEPUASAN PELANGGAN TERHADAP MINAT BELI ULANG DI SWISSBELHOTEL SILAE DI PALU
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-12-14)
Seeing the positive trend of Indonesia's tourism, hospitality industry are
likely to continue to be a fertile ground for investment. Hospitality and Tourism is
like a world that can not be separated. The growth of the ...
THE EFFECT OF PERCEIVED USEFULNESS, PERCEIVED EASE OF USE AND SERVICE QUALITY ON ATTITUDE TOWARDS USING AND THE BEHAVIORAL INTENTION OF USERS TO REUSE GOJEK IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-07-28)
Technology had become one of the most important factors in people’s life and had
given so much help in people’s life. One of the greatest inventions is the advancement of
Information Technologies. Information Technologies ...
Analisis Pengaruh Service Quality, Service Leadership dan Easy to Use terhadap Customer Satisfaction dan Customer Loyalty Internet Banking BCA di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-11-23)
Competition among companies in Indonesia increasingly competitive.
Each company strives to win over consumers by providing superior products. In
addition, also provide optimal service. The consumer is king, so it should ...