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Analisis Promotion Activites Terhadap Customer Loyalty Melalui Perceived Quality, Customer Experience, dan Customer Satisfaction Pada Pengguna Vivo Di Surabaya 

Timotius (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-09)
The rapid development of technology has made community activities easier. One of the fastest growing technologies is smartphones. One of the smartphone manufacturers in Indonesia is VIVO. VIVO is a global smartphone m ...
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PENGARUH OPERANT DAN OPERAND SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER ENGAGEMENT DAN CUSTOMER SATISFACTION (STUDI PADA NASABAH BANK CIMB NIAGA DI SURABAYA) 

GUINIOR, STEVEN (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-09-20)
Economic growth is increasing every day. Economic growth has already led to changes in the structure of the economy. Economic growth is also followed by the development of business in the service sector, especially in ...
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ANALISIS PENGARUH PRODUCT QUALITY, BRAND IMAGE DAN PRICE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA KONSUMEN ZARA DI SURABAYA 

TJILEMAN, JESSICA (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-02)
In the beginning, fashion was created due to the desire of women to look attractive. Fashion can be created because of the desire of one artist who wants to sketch clothes that can fulfill the desire of the people of his ...
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ANALISIS PENGARUH EFFICIENCY, SYSTEM AVAILABILITY, FULFILLMENT, DAN PRIVACY TERHADAP PERCEIVED VALUE DAN CUSTOMER LOYALTY PELANGGAN TRAVELOKA DI SURABAYA 

VALENCIA, ANGEL (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-10-12)
In the present, the Tourism industry is growing rapidly. One factor supporting tourism is the facility of online travel agencies. In the generation of the 2000s, tourist locations in Indonesia is largely dominated by ...
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ANALISIS PENGARUH KUALITAS PRODUK, HARGA, CITRA TOKO, DAN KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING PADA TOKO TANJUNG BARU DI MOJOKERTO 

CANADI, HANDY (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-12-10)
This research is aiming to understand how impact of product quality, price, store image, and service quality toward customer loyalty with customer satisfaction as an intervening variable at Tanjung Baru store, Mojokerto. The ...
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PENGARUH PERSEPSI NILAI LOYALITAS, PROGRAM LOYALITAS, CITRA TOKO DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN ALFAMART TENGGILIS MEJOYO PEMILIK KARTU AKU DI SURABAYA 

SUKAMTO, YULIANA SINO (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-12-11)
Growth of retail business in Indonesia showed significant figures. In this case requires retail companies to be able to meet customer needs and adjusts the customer desires so companies must be able to detect what the ...
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ANALISIS PENGARUH SYSTEM QUALITY, INFORMATION QUALITY DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI USER SATISFACTION PADA PELANGGAN M-BCA DI SURABAYA 

SETIO, IVAN (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
The presence of the internet requires an atmosphere in human life, especially in the banking sector. Nowadays, customers are further facilitated by the existence of banking services that can be accessed anytime and ...
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THE EFFECT OF STORE ATMOPSHERE, SERVICE QUALITY, PRODUCT ASSORMENT TOWARDS CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION ON INNISFREE CUSTOMER’S IN SURABAYA 

WICAKSONO, MICHAEL ADE (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-06)
Modern society teaches that outer appearance is the most valuable asset that everyone must have nowadays. In a society where certain appearances and figures of the face are renowned for their beauty, women invest a lot ...
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PENGARUH DARI PHYSICAL ENVIRONMENT, FOOD QUALITY, EMPLOYEE SERVICE QUALITY, RELATIONSHIP BENEFIT MELALUI CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY HOUSE OF WOK THE SQUARE SURABAYA 

ANTHONIUS (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-01-22)
Perkembangan bisnis kuliner yang ada di Surabaya merupakan suatu bisnis yang terus berkembang dari waktu ke waktu, dimana setiap tahunnya bermunculan berbagai macam jenis restoran yang baru-baru untuk memanjakan para ...
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ANALISIS PENGARUH CUSTOMER EXPECTATION DAN PERCEIVED QUALITY TERHADAP CUSTOMER LOYALTY MELALUI PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA PELANGGAN NATASHA SKIN CARE DI SURABAYA 

SETIAWATI, ANDRIANY (Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2015-12-04)
In era of globalization, the growth of the field of personal care in Indonesia has boomed and manufactures of bussiness opportunities, one them a Natasha Skin Care. This has led to increasingly tight competition ...
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AuthorAmelia, Amelia (4)Ronald, Ronald (4)ANTHONIUS (1)Benu, Suzan Caroline (1)CANADI, HANDY (1)CHRISTIANTO, RICKY (1)CRISTINA, MELLY (1)ESTRELLITA, GRACELYN (1)FARADINA, RISA (1)FEBRIYANTI, TJIAUW STEVANNY (1)... View MoreSubject
Customer Loyalty (79)
Customer Satisfaction (58)Service Quality (28)Product Quality (12)Brand Image (9)Price (9)Customer Engagement (7)Customer Trust (7)Perceived Value (6)Food Quality (5)... View MoreDate Issued2019 (20)2018 (16)2017 (12)2016 (8)2013 (6)2015 (6)2012 (5)2014 (3)2011 (2)2020 (1)Has File(s)Yes (79)

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