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PENGARUH KUALITAS LAYANAN, KUALITAS MAKANAN DAN NILAI YANG DIRASAKAN TERHADAP KEPUASAN PELANGGAN RESTORAN CEPAT SAJI (STUDI KASUS PELANGGAN KFC TUNJUNGAN PLAZA)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-01-12)
Competitive world of business becomes more intense, making the business
requires a strategy to increase market share either by increasing
customer satisfaction. The purpose of this study is to analyze and prove the
influence ...
ANALISIS PENGARUH SERVICE QUALITY, PRODUCT QUALITY, DAN SALESPERSON COMPETENCE TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION DAN TRUST OF MANUFACTURER PADA PRODUK KOSMETIK REVLON DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-04)
Cosmetics are identic with women. Besides fashion, cosmetics also
become a trend that counts by women. Due to the rapid development of cosmetics,
so many cosmetic brands that emerge both from domestic and abroad. ...
PENGARUH PENGORBANAN DAN KUALITAS LAYANAN TERHADAP KEINGINAN PEMBELIAN ULANG ISTANA AYAM GORENG SRI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Department Of Management, 2014-11-21)
In the midst battle between food industries, not many local restaurant can survive this reality. One industry that has been survive until now and still drawing customers attention to keep repurchasing is Istana Ayam Goreng ...
PENGARUH SERVICE QUALITY, PRODUCT QUALITY, DAN SALESPERSON COMPETENCE TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION DAN TRUST OF MANUFACTURER PADA PRODUK KOSMETIK MAYBELLINE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Faculty Of Business School - Department Of Management, 2014-12-10)
Cosmetics industry in Indonesia continues to increase every year. This is evidenced by the increasing number of types of cosmetics circulating form of cosmetic products made in the country and abroad. One of the famous ...
ANALISA PENGARUH FOOD QUALITY DAN SERVICE QUALITY TERHADAP REPURCHASE INTENTION MELALUI PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA KONSUMEN JAMIES ITALIAN KUTA BEACH RESTAURANT DI BALI
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-04-26)
Business in Dewata Island is a good choice because in Bali there are so
many business opportunities. Restaurants are good business that and have a very
good chance in the future. Jamie’s Italian Kuta Beach Restaurant has ...
PENGARUH SERVICE QUALITY, PRODUCT QUALITY, INNOVATION, DAN PROMOTION TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION PADA CV EL SHADAY MARANATHA DI BALI
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-08-15)
Each company is required to compete so any company trying to win the
competition among them to create new innovations and the use of advanced
production technology in order to increase productivity to produce quality
products ...
THE EFFECT OF SERVICE QUALITY AND PERCEIVED QUALITY ON BRAND LOYALTY THROUGH PERCEIVED VALUE AND CUSTOMER SATISFACTION ON NIKE SHOES OUTLET IN DIPONEGORO SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-08-11)
Global apparel industry continues to grow at a healthy rate even though global economic
is facing a crisis now. Towards economy in terms of trade, employment, investment, and revenue
all over the world, apparel industry ...
ANALISIS PENGARUH KUALITAS PRODUK, HARGA, CITRA TOKO, DAN KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING PADA TOKO TANJUNG BARU DI MOJOKERTO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-12-10)
This research is aiming to understand how impact of product quality, price,
store image, and service quality toward customer loyalty with customer satisfaction
as an intervening variable at Tanjung Baru store, Mojokerto.
The ...
Determinant of Customer-Company Identification (CCID) of Starbucks in Indonesia
(GMP Press & Printing Co., 2017-04-01)
In recent years, the development of the modern era led to the emergence of wide range
of businesses whose goal is to meet the needs of its customers. Business competition is
causing companies vying to provide a wide ...
ANALISIS FAKTOR – FAKTOR YANG MEMPENGARUHI MINAT BELI VALUE PLUS HYPERMART DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-12-10)
This study aims to investigate the effects of store image and service quality on
brand image and purchase intention for a Value Plus private label brand
Hypermart in Surabaya.
The sample in this study consisted of one ...