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THE EFFECT OF STORE ATMOPSHERE, SERVICE QUALITY, PRODUCT ASSORMENT TOWARDS CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION ON INNISFREE CUSTOMER’S IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-06)
Modern society teaches that outer appearance is the most valuable asset that
everyone must have nowadays. In a society where certain appearances and figures
of the face are renowned for their beauty, women invest a lot ...
ANALISIS PENGARUH FAKTOR FOOD QUALITY,SERVICE QUALITY,PHSICAL ENVIROMENT,HYGIENIC AND CLEANLINESS,TERHADAP CUSTOMER SATISFACTION MELALUI FOOD AND BEVERAGE OUTLET PADA PELANGGAN X.O SUKI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-07-06)
In the era of development, food is one of the primary needs of human life. Without the presence of food, humans cannot survive. In primitive times, humans ate something that was indeed edible and only processed very simply, ...
ANALISIS PENGARUH SERVICE QUALITY, FOOD QUALITY DAN PRICE TERHADAP BEHAVIORAL INTENTIONS MELALUI CUSTOMER SATISFACTION PADA KONSUMEN COCARI DI JALAN INDRAGIRI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-16)
The Indonesian economy has experienced rapid growth in 2013, with populations emerging from the middle class and affluent consumers. Increasing a busy lifestyle in urban areas is one factor for high consumption. By having ...
ANALISIS RETENSI PELANGGAN MELALUI DIMENSI KUALITAS LAYANAN, KUALITAS PRODUK, DAN KEPUASAN PELANGGAN MENGGUNAKAN ANALYTICAL HIERARCHY PROCESS (AHP) PADA 3 RESTORAN CEPAT SAJI DI SURABAYA (STUDI KASUS: CARL’S JR., BURGER KING, DAN MCDONALD’S)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Magister Management, 2019-12-09)
Fast food restaurants are one of the most popular types of restaurants in
Indonesian society. The shift in perception of the community that eating at fast food
restaurants is more prestigious than eating at home has ...
ANALISIS PENGARUH FOOD QUALITY, SERVICE QUALITY, PHYSICAL ENVIRONMENT QUALITY TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION PADA PELANGGAN RUMAH MAKAN BU RUDY DHARMAHUSADA SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-09)
The development of the food industry is increasing in Indonesia, especially in East Java. Especially in the city of Surabaya, many restaurants or cafes are growing and developing starting at low prices, comfortable places, ...
ANALISIS PENGARUH SERVICE QUALITY, CUSTOMER SERVICE, PRICE, VALUE ADDED SERVICES TERHADAP BRAND SWITCHING INTENTION MELALUI CUSTOMER SATISFACTION PADA PENGGUNA GO-JEK DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-10)
In this era, transportation has become an important part of people's lives. With the advent of new technologies many companies and business people are innovating to create an online-based transportation business model that ...
THE EFFECT OF PRODUCT QUALITY, SERVICE QUALITY, AND STORE-RELATED ATTRIBUTES TOWARDS REPATRONAGE INTENTION THROUGH CUSTOMER SATISFACTION ON ACE HARDWARE CUSTOMERS IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-08-18)
Since 2000s, the retail business development in Indonesia has grown a lot which can be proved through the increasing number of retail companies that settled in Indonesia. This business arises because of the growth that ...
ANALISIS PENGARUH QUALITY OF PHYSICAL ENVIRONMENT, SERVICE QUALITY DAN FOOD QUALITY TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA PELANGGAN RESTORAN ARUMANIS HOTEL BUMI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-03)
The era of globalization has caused the restaurant industry in Indonesia to
develop very rapidly. The restaurant industry is one industry that combines
products and service. Each restaurant also has its own characteristics ...
ANALISIS PENGARUH FOOD QUALITY, SERVICE QUALITY, PHYSICAL ENVIRONMENT QUALITY TERHADAP REPURCHASE INTENTION MELALUI PERCEIVED VALUE DAN CUSTOMER SATISFACTION PADA KONSUMEN KOBER MIE SETAN SEMOLOWARU SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-06)
The food industry in Indonesia has become one of the fastest growing industries, especially in East Java, especially in the city of Surabaya. At present the phenomenon that arises in the culinary business lies in the love ...
ANALISIS PENGARUH PRODUCT QUALITY, STORE ATMOSPHERE DAN SERVICE QUALITY TERHADAP REPATRONAGE INTENTION MELALUI CUSTOMER SATISFACTION PADA PELANGGAN MATAHARI DEPARTMENT STORE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-07-31)
Retail is one of the activities that market the value of a product and provide services to consumers, where a product can be purchased in retail or units of a product for the needs of personal consumers or family needs. ...