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PENGARUH SERVICE QUALITY DAN BRAND ASSOCIATION TERHADAP CUSTOMER SATISFACTION PADA PELANGGAN JASA PENERBANGAN GARUDA INDONESIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-01-10)
The market situation is highly dynamic and gives the very tight impact of
competition in the global business. Every company wants the satisfaction from
their customers. Various strategies implemented in order to create ...
EMPLOYEES’ PERCEPTIONS ON ORGANIZATIONAL SUPPORT AND AFFECTIVE COMMITMENT TOWARD TURNOVER INTENTION: THE CASE OF TOKO EMAS HARAPAN
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-05-16)
To achieve better performance, organizations should be able to utilize its
resources including maximizing the human resource. One of the problems faced by
organizations in relation with human resource is high turnover ...
PENGARUH KEPERCAYAAN, KUALITAS LAYANAN, NILAI KONSUMEN (NILAI FUNGSIONAL DAN NILAI EMOSIONAL) TERHADAP KEPUASAN PELANGGAN PADA PENGGUNA INTERNET BANKING BCA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-05-16)
Globalization causes business competition become more competitive and
the use of technology becomes a mean to help company in winning the
competition. Banking industry is one of the companies that faced the effect ...
Pengaruh Community Building, Overall Satisfaction, dan Switching Barriers terhadap Repurchase Intention tiket Air Asia di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-12-10)
Surabaya is the second largest city in Indonesia, with the development of
industries that thrive many companies are starting to get attention from the public
and trying to attract buying interest from the public. This ...
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT BELI KONSUMEN TERHADAP PRODUK SMARTPHONE SAMSUNG DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-12-03)
Nowadays, technological advances around the world including in
Indonesia has been growing rapidly and this development is supported by
increased and varied human need for technology. One of the technological
developer ...
ANALISIS PENGARUH STORE IMAGE TERHADAP STORE LOYALTY MELALUI STORE SATISFACTION PADA GIANT HYPERMARKET DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-12-11)
Nowadays, there are frequently found several complaints from customers
who shopped at the store. One of those complaints is the dissatisfaction felt by
one of the costumers who shop at Giant Hypermarket in Surabaya. In ...
THE EFFECT OF WORK ENVIRONMENT AND JOB MOTIVATION ON JOB SATISFACTION AND JOB PERFORMANCE IN PT. X
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-05-08)
In the current business environment, the concern of the companies is not only focusing on the products or services produced, but the companies also concern about the employees because it is believed that by focusing also ...
PENGARUH BRAND COMMUNICATION DAN SERVICE QUALITY DALAM MEMBANGUN BRAND TRUST DAN BRAND LOYALTY PENGGUNA OPERATOR SELULAR GSM PT. TELKOMSEL DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-02-17)
PT Telkomsel is a market leader in this industry that has many
competitors. With the increasing number of existing competitors, in this research
will be observed that how Telkomsel as a market leader can defend its ...
ANALISIS PENGARUH NEED FOR UNIQUENESS, SELF MONITORING, SELF-EXPRESSION ATTITUDE, SELF-PRESENTATION ATTITUDE, DAN AFFECTIVE ATTITUDE TERHADAP PURCHASE INTENTION PRODUK CHARLES & KEITH DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-11-30)
Charles & Keith continue to be a foreign brand that is quite influential in Indonesia’s fashion business, proven through the existence of successful outlets and annual bazaar events. Charles & Keith’s success comes from ...
FACTORS ANALYSIS THAT INFLUENCE REPURCHASE INTENTION TOWARDS CUSTOMER OF CANTEEN 1 IN SURABAYA (CASE STUDY ON STUDENT OF PETRA 1)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-12-04)
Sustainability is the goal of all company exists in the business world. Repurchase intention is one of the success factors affecting sustainability. There are several requirements that must be good to meet good repurchase ...