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THE EFFECT OF SERVICE QUALITY AND PERCEIVED QUALITY ON BRAND LOYALTY THROUGH PERCEIVED VALUE AND CUSTOMER SATISFACTION ON NIKE SHOES OUTLET IN DIPONEGORO SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-08-11)
Global apparel industry continues to grow at a healthy rate even though global economic
is facing a crisis now. Towards economy in terms of trade, employment, investment, and revenue
all over the world, apparel industry ...
ANALISIS PENGARUH PERCEIVED USEFULNESS, PERCEIVED EASE OF USE, PERSONAL INNOVATIVENESS, SOCIAL INFLUENCE, PERCEIVED CREDIBILITY, DAN COMPATIBILITY TERHADAP ACTUAL USAGE MELALUI BEHAVIORAL INTENTION PADA PENGGUNA GOJEK DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-08-11)
Use of the internet is still a one way for a people to obtain goods and services in an easy,
practical, and fast. One application of the internet that offer services online is GOJEK, where the
company is changing the way ...
Analisis Pengaruh Perceived Control, Performance, Convenience, Dan Efficiency Terhadap Satisfaction Dan Loyalty Melalui Confidence Benefit Dan Special Treatment Benefit Pada Pelanggan Online Citilink Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-23)
PT. Citilink Indonesia is a company engaged in air transportation services.
Citilink is included in the category given low cost. Besides that Citilink also
invites those who are very concerned and prioritize passenger ...
PERAN ENTERPRISE RISK MANAGEMENT DALAM HUBUNGAN RASIO CAMELS TERHADAP KINERJA PERBANKAN YANG TERDAFTAR DI BEI
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-12-13)
Trust is the key business of banking. The crisis of '98 caused customers'
trust in the bank to disappear and was marked by the withdrawal of massive
deposits (rush). To maintain customer confidence, banks must maintain ...
ANALISIS PENGARUH KUALITAS PRODUK, HARGA, CITRA TOKO, DAN KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING PADA TOKO TANJUNG BARU DI MOJOKERTO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2013-12-10)
This research is aiming to understand how impact of product quality, price,
store image, and service quality toward customer loyalty with customer satisfaction
as an intervening variable at Tanjung Baru store, Mojokerto.
The ...
PENGARUH PERCEIVED QUALITY DENGAN SERVICE CONVENIENCE TERHADAP FUTURE INTENTIONS MELALUI PERCEIVED VALUE DAN SATISFACTION PADA PELANGGAN MCDONALD DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
The Government of Indonesia targets economic growth in 2017 to reach
5.1 percent, the same as the achievement in 2016. Related to this, the head of PT
Bank Central Asia Tbk economics, David Sumual said, if Indonesia's ...
ANALISIS PENGARUH CONSUMER PREFERENCE MELALUI BRAND VALUE DAN PENGARUH PRODUCT INNOVATION MELALUI BRAND LUXURY TERHADAP WILLINGNESS TO PAY A PREMIUM PRODUK LOUIS VUITTON DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-12-06)
Louis Vuitton, the fashion retailer owned by LVMH Group, is a leader of luxury goods brands in the world that is familiar to the lovers, has a strong and dynamic growth since it has been established in 1987. As a luxury ...
ANALISIS PENGARUH INTERACTION QUALITY, PHYSICAL ENVIRONMENT QUALITY, OUTCOME QUALITY TERHADAP PERCEIVED VALUE DAN CORPORATE IMAGE MELALUI CUSTOMER SATISFACTION DALAM UPAYA MENINGKATKAN BEHAVIORAL INTENTIONS PADA WAJIB PAJAK KANTOR PELAYANAN “X” DI SIDOARJO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
The rapid development of tranportations becomes an opportunity for
instance to increase the level of regional income especially motor vehicles taxes.
Lately, the volume of motor vehicles have increased every year. This ...
ANALISIS PENGARUH VARIABEL STORE NOVELTY, STORE DESIGN PLEASURE DAN RETAIL PRICE TERHADAP BRAND LOYALTY MELALUI CUSTOMER SATISFACTION PADA STORE CHARLES & KEITH DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-01-08)
Fashion industry is currently growing rapidly along with the times, this
of course, the impact of competitive competition in the fashion industry market. It
is undeniable that Indonesians tend to prefer foreign-made ...
THE EFFECT OF SALESPERSON ATTRIBUTES AND PRICING STRATEGIES ON CONSUMER BUYING DECISION IN MATAHARI DEPARTMENT STORE CITY OF TOMORROW SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2012-05-14)
Understanding consumer buying decision and influencing consumer in the stage of the buying process are critical for a successful retailing strategy. In Indonesia, major concerns regarding retailers’ attempt to influence ...