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FACTORS THAT INFLUENCE LION AIR’S CUSTOMER SATISFACTION AND CUSTOMER LOYALTY IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2015-11-17)
The aviation industry in the Asia-Pacific region has shown robust growth
in 21st century. Indonesia, the current engine of economic growth in Southeast
Asia and one of the largest economies in the Asia-Pacific, contains ...
ANALYSIS OF THE EFFECT OF OPERANT & OPERAND SERVICE QUALITY TOWARD CUSTOMER LOYALTY, THROUGH CUSTOMER ENGAGEMENT AND CUSTOMER SATISFACTION TO THE VISITORS OF TIRTA SARI DANCE AND MUSIC PERFORMANCE AT BALERUNG STAGE IN BALI
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2017-08-16)
Indonesia has many tourism destinations. Among them, Bali island is the
one of the most popular tourism destination. People come to Bali for many reasons;
there are many beautiful beaches, nature, various kinds of foods ...
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI CUSTOMER LOYALTY PADA PELANGGAN STARBUCKS DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2015-11-19)
Recently, an industry that is growing rapidly in Indonesia was food and beverge industry, one of them is cafes or coffe shop. In the city of Surabaya is, industry is now growing rapdly and became the belle of the coffe ...
ANALISIS PENGARUH VARIABEL SERVICE QUALITY ATTRIBUTES, ACCESSIBILITY, DAN WELL-BEING IN CLUB TERHADAP CUSTOMER LOYALTY DI CELEBRITY FITNESS SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2015-11-19)
Most of the people of Indonesia, especially in big cities, are increasingly aware of healthy living with the body fit and active. Work out in the fitness center is one option the wey of living a healthy life. Regulated ...
THE EFFECT OF STORE FAMILIARITY, STORE CONVENIENCE THROUGH STORE AFFECT TOWARD CUSTOMER LOYALTY OF ADIDAS TUNJUNGAN PLAZA SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-16)
Technological and industrial developments in Indonesia are accompanied by the increasing economic growth of the people from year to year. This causes the lifestyle of a society able to change, in terms of style of dress, ...
PENGARUH BRAND CREDIBILITY TERHADAP WORD OF MOUTH MELALUI CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY PADA PT. ASTRA HONDA MOTOR DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2016-07-26)
In the face of an increasingly complex business environment such as the current
required for marketing the right way. In this way it can be used is Word of Mouth. Word of
Mouth is a process of communication that the ...
THE ANALYSIS OF THE IMPACT OF PHYSICAL ENVIRONMENT, INTERACTION WITH STAFF, INTERACTION WITH OTHER CUSTOMER, CUSTOMER DELIGHT AND CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY OF JAWA TIMUR PARK 3
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-25)
The lure of thrilling rides, food and entertainment began to draw large numbers of fans. However, in the 1930’s, amusement parks along with the rest of the world took a major hit when the Great Depression hit. Many amusement ...
FACTORS THAT INFLUENCING SINGAPORE AIRLINES’ CUSTOMER LOYALTY IN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-10-01)
The aviation industry in Asia-Pacific region has been growing remarkably in the 21st
century, driven by liberalization and globalization. Indonesia is amongst countries that has a rapid
growth in air travel industry as ...
ANALISIS PENGARUH OPERANT SERVICE QUALITY DAN OPERAND SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION DAN CUSTOMER ENGAGEMENT PADA PELANGGAN DOMICILE KITCHEN AND LOUNGE DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2018-08-03)
In big cities, cafes are very popular and rapidly growing, where people often
take the time to visit the cafe to eat / drink, doing activity and relaxing. This kind
of business is a business that still survive and even ...
ANALISIS PENGARUH QUALITY OF PRODUCT, BRAND IMAGE, DAN QUALITY OF SERVICE TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER TRUST PADA PELANGGAN UNIQLO DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2019-09-05)
The fashion industry has contributed to the contribution of Indonesia's
national GDP (Gross Domestic Product). The fashion industry also contributes to
the increase in GRDP (Gross Regional Domestic Product). The increase ...