Management: Recent submissions
Now showing items 661-680 of 853
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PENGARUH CUSTOMER EXPERIENCE TERHADAP REPURCHASE INTENTION MELALUI MEDIASI EXPERIENTIAL VALUE PADA PIZZA HUT DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-05-27)Recent trends in the restaurant industry are not only focusing on the quality of food served but also to the dining experience provided by the consumption process. This experience represents customer experience which ... -
PENGARUH IMAGE DAN EXPERIENTIAL MARKETING TERHADAP CUSTOMER LOYALTY MELALUI TRUST DAN CUSTOMER SATISFACTION PADA GARUDA INDONESIA AIRLINES DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-01)Penelitian ini bertujuan untuk mengetahui menguji dan menganalisis pengaruh Image terhadap trust, menguji dan menganalisis pengaruh Experiential marketing terhadap customer satisfaction, menguji dan menganalisis pengaruh ... -
PENGARUH KUALITAS LAYANAN DAN ATMOSFIR TERHADAP LOYALITAS MELALUI KEPUASAN KONSUMEN PADA BUTIK HOTEL ARTOTEL DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-05-31)Boutique hotel comes to Surabaya in the middle of 2012. Artotel Surabaya brings a new boutique hotel concept, art hotel. This hotel refers to the real boutique hotel concept introduced by Ian Schrager in 1980’s.It’s not ... -
The Influence of the Financial Performance on Banks Bond’s rating in Indonesia.
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2014-01-01)Bank is institution that is able to channel back the funds held by surplus economic units to economic units that require or deficit funding. Therefore, in order to run smoothly the banking institutions had to work well. ... -
PENGARUH SERVICE QUALITY DAN PERCEIVED VALUE TERHADAP LOYALITAS KONSUMEN MELALUI KEPUASAN KONSUMEN PADA KONSUMEN LENDING DI PT. BPR ARMINDO KENCANA DI MALANG
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-06-19)Di tengah persaingan yang semakin ketat antara lembaga-lembaga penyedia jasa keuangan, konsumen lending memiliki banyak pilihan antara memilih jasa keuangan dari bank-bank umum, BPR, koperasi, maupun lembaga keuangan ... -
Pengaruh Customer Satisfaction dan Perceived Value Terhadap Customer Loyalty Dengan Moderasi Switching Cost Pada Pengguna iPad di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-01-01)Penelitian ini ditujukan untuk mengetahui pengaruh customer satisfaction dan perceived value yang di moderasi oleh switching cost terhadap pengguna iPad di Surabaya. sampel yang digunakan dalam penelitian ini adalah 140 ... -
PENGARUH KEPERCAYAAN, KOMITMEN, DAN KOMUNIKASI TERHADAP LOYALITAS WALI MURID MELALUI KEPUASAN PELANGGAN DI PAUD DAN TK BUAH HATI SIDOARJO
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-06-03)There is a phenomena in the society, in which there are so many new schools. This new school does not close possibility the appearance of competition among schools. School must be able to give better service from other ... -
HUBUNGAN FAKTOR INTERNAL INDIVIDU, FAKTOR EKSTERNAL, SKILL OBSOLESCENCE, DAN INTENTION TO LEAVE PADA PROFESIONAL TEKNOLOGI INFORMASI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-01-01)Skill obsolescence is not a new phenomenon and has become an important issue along with the rapid technological advances. Skill obsolescence creates a pressure that led to the emergence of professional intention to leave. ... -
Analisis Hubungan Return IHSG dengan Kurs Dolar Amerika (USD), menggunakan Volatility spillover, secara Contemporaneus dan Dynamic
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-08-01)Tahun 2007 (Agustus) merupakan triger periode krisis perekonomian dunia 2008, akibat krisis keuangan Subpreme Morgage, yang berpusat di Amerika Serikat, berdampak signifikan (negatif), seperti anjloknya nilai perdagangan ... -
PENGARUH SERVICESCAPE DAN KUALITAS KOMUNIKASI KARYAWAN TERHADAP LOYALITAS NASABAH MELALUI KEPUASAN NASABAH BANK MANDIRI DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-04)The purpose of this study was to examine direct and indirect effects of an integrated model of servicescape and personal communication quality upon customer loyalty, and considered customer satisfaction as intervening ... -
DAMPAK KOMITMEN ORGANISASIONAL, ROLE STRESSOR DAN BURNOUT TERHADAP TURNOVER INTENTION PADA AUDITOR DI KANTOR AKUNTAN PUBLIK PHAF DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-01-01)Turnover intention merupakan salah satu masalah yang dihadapi oleh kantor akuntan publik. Banyak faktor yang menyebabkan terjadinya turnover intention meliputi mentoring, flexible work arrangement, komitmen organisasional, ... -
PENGARUH SIKAP PADA IKLAN TERHADAP PREFERENSI MEREK MELALUI SIKAP PADA MEREK dan CITRA MEREK KONSUMEN POCARI SWEAT di SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-01-01)pada iklan terhadap sikap konsumen pada merk Pocari Sweat, (2) pengaruh sikap konsumen pada iklan terhadap citra merek Pocari Sweat, (3) pengaruh sikap konsumen pada merek terhadap citra merek Pocari Sweat, (4) pengaruh ... -
PENGARUH FOOD QUALITY DAN SERVICE QUALITY TERHADAP BEHAVIORAL INTENTION MELALUI CUSTOMER SATISFACTION PADA RESTORAN CHICKEN MANIA DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-01)For urban people, dine in restaurant already become a lifestyle. Fast Food Restaurant with Fried Chicken product can be found in Surabaya easily. Nowadays, instead of global player, the local fast food restaurant also can ... -
ANALISIS TEORI KOMITMEN-KEPERCAYAAN BERDASARKAN PERSEPSI MAHASISWA STRATA-1 UNIVERSITAS PELITA HARAPAN SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-01-01)Universitas Pelita Harapan Surabaya has faced a decrease in the number of applicants in their third year of operation. It is questioned by the management whether this problem is caused by the lack of commitment and trust ... -
THE INFLUENCES OF SERVICE QUALITY TOWARD PERCEIVED VALUE AND STUDENT SATISFACTION WHICH AFFECT LOYALTY AND WORD-OF-MOUTH (WOM)
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-01-01)The literature reveals that higher institutions are becoming more aware of the importance of Service Quality. This research study examines how service quality influences perceived value and student satisfaction in affecting ... -
PENGARUH KUALITAS PRODUK, CITRA MEREK, DAN PROMOSI MELALUI KEPUTUSAN PEMBELIAN TERHADAP KEPUASAN PELANGGAN PADA SAMSUNG GALAXY S4 DI SURABAYA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-03-01)The era of globalization as it is today, mobile phones have become a basic necessity for everyone. Even the functions of this mobile phones not only as a communication tool, but this function has been shifted as lifestyle ... -
PENGARUH EXPERIENTIAL MARKETING DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY MELALUI CUSTOMER SATISFACTION PADA STARBUCKS DI SURABAYA
(2013-05-27)Minum kopi sudah menjadi suatu gaya hidup dalam masyarakat. Bertambahnya gerai-gerai coffee house di Surabaya menandakan banyaknya peluang usaha di bisnis tersebut. Bukan hanya pemain lama seperti Starbucks, tetapi banyak ... -
ANALiSIS PENDUKUNG DAN PENGHAMBAT PENGGUNAAN JASA OUTSOURCING PADA PT. OUTSORSINDO KHARISMA
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2010-01-01)Keterbatasan perusahaan dalam mengambil keputusan terhadap sumber daya yang ada untuk meningkatkan keunikan yang dimiliki dari perusahaan pesaing maka diperlukan sumber daya tambahan di luar perusahaan. Pemindahan tanggung ... -
Pengaruh Product Quality Terhadap Customer Loyalty Melalui Customer Satisfaction Pada Produk BlackBerry Di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2011-01-01)Blackberry become popular lately due to feature of the Blackberry call BBM. To improve and maintain the popularity of the Blackberry, then we conduct research to know whether the that product quality from Blackberry ... -
Pengaruh Komitmen Organisasional terhadap Kepuasan Kerja Karyawan dan Turnover Intention di PT.X
(Universitas Pelita Harapan Surabaya - Department Of Business School - Master Of Management, 2013-06-03)Nowadays, organization needs to maintain their qualified employees in order to survive in high competition environment. Organizational commitment has high influence to make employee stay at organization. There are three ...