Management: Recent submissions
Now showing items 161-180 of 853
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Analisis pengaruh service quality terhadap customer loyalty melalui consumption emotions, image, perceived value, dan customer satisfaction pada pelanggan restoran Wingstop di jl. Bukit Darmo Boulevard Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-10)Penelitian yang dilakukan bersifat kausal, dan metode penelitian yang digunakan yaitu metode kuantitatif dengan cara melakukan pengolahan data pada software AMOS versi 22.0. Data akan dikumpulkan melalui penyebaran kuesioner ... -
Analisis pengaruh technical quality, empathy, physical environment terhadap customer loyalty melalui perceived value dan customer satisfaction pada pelanggan kafe excelso Ahmad Yani di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)Penelitian ini menggunakan pendekatan kuantitatif dengan teknik analisis Structural Equation Model (SEM) dan software AMOS 22.0. Pengolahan data dalam penelitian ini dilakukan dengan menggunakan kuesioner sebanyak 101 ... -
Analisis pengaruh innovative service, novel offering, creative promotion, new experience terhadap patronage intention melalui perceived value pada pelanggan Transmart hypermarket Rungkut di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-12)Gelombang industri 4.0 memberi dampak besar bagi industri ritel Indonesia. Kondisi ritel yang saat ini semakin menurun ini membuat beberapa ritel modern yang cukup besar mengevaluasi strategi mereka dan menyesuaikan dengan ... -
Analisis pengaruh convenience, price, product terhadap attitude towards online shopping dan pada akhirnya repurchase intention pelanggan blibli.com di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-17)Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh price, product, convenience, terhadap repurchase intention melalui attitude towards online shopping. Manfaat yang diharapkan dari penelitian ini adalah menambah ... -
Analisis pengaruh social media marketing, corporate social responsibility, sales promotion dan store environment terhadap customer retention melalui perceived value pada pelanggan the body shop Pakuwon Trade Center di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)Minat masyarakat terhadap produk-produk perawatan diri dan kecantikan mengalami peningkatan di setiap tahunnya. Akibatnya, jumlah pemain di industri perawatan diri dan kecantikan ini terus meningkat. dimana penududuk di ... -
Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction restoran XO Suki Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-10-05)Kuliner menjadi bisnis yang terus berkembang saat ini. Dengan mudahnya menemukan berbagai jenis restoran yang selalu bertambah di Surabaya. Hal ini mengharuskan para pemilik restoran untuk berpikir agar usahanya tetap dapat ... -
Analisis pengaruh human resource management, food quality, dan ambiance terhadap customer satisfaction dan akhirnya menuju customer behavioral intentions pada pelanggan restoran Bakmi GM di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-14)Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh human resource, food quality, dan ambiance terhadap customer behavioral intentions melalui variabel customer satisfaction. Manfaat yang diharapkan pada penelitian ... -
Analisis physical environment, food quality, costumer orientation, communication, relationship benefits, price fairness, terhadap costumer loyalty melalui relationship quality
(2020-09-22)Penelitian ini ditujukan untuk mengetahui bagaimana pengaruh Physical Environment, Food Quality, Costumer Orientation, Communication, Relationship Benefits, Price Fairness terhadap customer loyalty melalui Relationship ... -
Analysis on the influence of schedule flexibility, orientation & training, empowerment, social interaction, reflection, reward & recognition on the intention to remain through volunteer satisfaction at international christian assembly youth in Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-04-19)The church is one of the places where people commit acts of unprofitable service. This is a place where people who adhere to Christianity can get the opportunity to do good to repay the love of God Almighty. ICA Surabaya ... -
Analisis pengaruh service quality, perceived risk, social influence, dan promotion terhadap customer satisfaction dan customer loyalty pada pengguna Traveloka di Surabaya
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-09-13)Pertumbuhan industri pariwisata di Indonesia tergolong sangat cepat dengan posisi nya yang ke sembilan di dunia, nomor tiga di Asia), serta berada di peringkat teratas di kawasan Asia Tenggara. Indonesia juga sebagai salah ... -
The impact of hedonic value and utilitarian value on repurchase intention through attitude toward brand: comparison on Tokopedia and Shopee marketplace
(International Journal of Science and Business, 2020-12-14)This research evaluates and searching for consumers’ value perspective, either Hedonic or Utilitarian value, on e-commerce platform. One of the most discussed topic in e-commerce is consumer buying behavior and also post ... -
Review: Strategy of emina cosmetic product to increase purchase intention in Indonesia
(Universitas Pelita Harapan Surabaya - Department Of Business School - Faculty Of Management, 2020-12-02) -
Turnitin: Strategy of emina cosmetic product to increase purchase intention in Indonesia
(International Journal of Research and Analytical Reviews, 2020-11-01) -
Strategy of emina cosmetic product to increase purchase intention in Indonesia
(International Journal of Research and Analytical Reviews, 2020-11-01)In these years, the growth of Indonesian local cosmetic company is getting higher. Many local cosmetics companies that triumphed in the Indonesian market outperformed cosmetic products from abroad. One brand of local ... -
Comprehensive feasibilty study for business development : study case for pt. Indo Mitra Niaga
(The 1st International Conference on Family Business and Entrepreneuship, 2016-12-01)In the last several years, the global community is starting to realize the importance of environmental sustainability. It is accordance with the "go green" concept and it has been initiated by several environmental activists. ... -
The cause of stock price falling based on financial accounting perspective : study case of pt. Garda Tujuh Buana, TBK
(The 1st International Conference on Family Business and Entrepreneuship, 2016-12-01)PT. Garda Tujuh Buana, Tbk. is one of the coal mining companies listed on Indonesia Stock Exchange which booked very high performance improvement when the commodity price was declining. The high performance improvement ... -
How to enhance word of mouth in the era of e-commerce: case study of Tokopedia
(International Journal of Science and Business, 2020-08-12)In this internet era, companies a racing to provide the best online shopping experience for their customers. Customer satisfaction is still one of the most crucial aspect in maintaining customer loyalty for their online ... -
The impact of work motivation, work engagement, and job satisfaction toward job performance in PT. XYZ Surabaya
(European Journal of Business and Management, 2019-07-31)In the competitive business world, companies are focusing on products and services that they provide. Employees need to be allocated as a concern for companies because employees can bring positive and greater advantages ... -
Mantaining customer loyalty: case study in Indonesian local cosmetic brand
(Society of Interdisciplinary Business Research, 2020-06-06)Modern society teaches that outer appearance is the most valuable asset that everyone must have nowadays. In a society where certain appearances and figures of the face are renowned for their beauty, women invest a lot ... -
Economic creative breakthrough: elevate traditional market repurchase intention in Indonesia
(Society of Interdisciplinary Business Research, 2020-06-06)Data shows that the distribution of Indonesian retail stores in 2017 is still dominated by traditional retail stores at 82.3 percent. This proves that traditional retailers still have room to grow despite having to compete ...