THE EFFECT OF CONFLICTS AND THE QUALITY OF WORK LIFE TOWARDS EMPLOYEE TURNOVER INTENTIONS IN HOTELS
Abstract
The hospitality industry, especially hotel, is characterized by long working
days, working long hours, low job security, a high need for coordination with
others and shift work at irregular hours. The irregular working hours can have
negative outcomes resulting in work-life balance. Thus, this encouraged the
researcher to identify the effect of Work Conflicts, Work-Family Conflict, and the
Quality of Work Life towards employee’s Turnover Intentions in hotel industry.
One hundred thirty-four respondents were given a questionnaire using a
six point Likert Scale. Five hypotheses were analyzed using the simple and
multiple regression models. The study shows the significant and non-significant
result among Work Conflict, Work-Family Conflict, and Quality of Work Life
towards Turnover Intention.
The research finding revealed that the hotel’s management must work
extensively to reduce their employees’ turnover intentions by having a clear
schedule of working overtime to maintain the Work-Family Conflict and applying
the participative management to increasing the employees’ Quality of Work Life.