THE EFFECT OF CONFLICTS AND THE QUALITY OF WORK LIFE TOWARDS EMPLOYEE TURNOVER INTENTIONS IN HOTELS

Abstract

The hospitality industry, especially hotel, is characterized by long working days, working long hours, low job security, a high need for coordination with others and shift work at irregular hours. The irregular working hours can have negative outcomes resulting in work-life balance. Thus, this encouraged the researcher to identify the effect of Work Conflicts, Work-Family Conflict, and the Quality of Work Life towards employee’s Turnover Intentions in hotel industry. One hundred thirty-four respondents were given a questionnaire using a six point Likert Scale. Five hypotheses were analyzed using the simple and multiple regression models. The study shows the significant and non-significant result among Work Conflict, Work-Family Conflict, and Quality of Work Life towards Turnover Intention. The research finding revealed that the hotel’s management must work extensively to reduce their employees’ turnover intentions by having a clear schedule of working overtime to maintain the Work-Family Conflict and applying the participative management to increasing the employees’ Quality of Work Life.